Supv Dispatch & ECC

Iberdrola SA; Orange (CT); On-site; USD 117,000 - 146,000; Full time

Job summary

The Southern Connecticut Gas Company within AVANGRID seeks a Supervisor – Dispatch & ECC in Orange, CT to lead daily operations, supervise dispatch and field personnel, and ensure efficient gas operations aligned with company requirements.

The role requires strong knowledge of gas operations, dispatcher proficiency, and excellent communication, with on-site responsibilities and on-call coverage to support 24/7 operations.

Qualifications

• Associate's degree in Business Administration preferred, or high school diploma with 13 years of gas ops experience.
• Technically proficient as a gas operations dispatcher.
• Strong knowledge of gas field operations policies and procedures.
• Excellent oral and written communication skills.

Responsibilities

• Supervises and monitors the performance of union and non-union staff, addressing sickness, discipline and work quality.
• Ensures compliance with Federal, State and Corporate regulations, policies and procedures.
• Executes same-day dispatching of emergency and non-emergency work; plans and unplans work; ensures productivity and customer satisfaction.
• Directs dispatchers to ensure proper staffing and minimize overtime; meets leak response and customer metrics.
• Reviews construction workload and assigns to contractors in a timely, efficient manner.
• Supervises data entry of completed construction work orders and maintains service cards and documents.
• Processes all State permits and maintains records for them.
• Participates in safety and process improvement programs; responsible for results.
• Provides 24/7/365 on-call coverage in the field.

Skills

Gas dispatch proficiency

Gas field operations knowledge

Office dispatch systems

Communication skills

Education

Associate's degree in Business Administration

High school diploma + 13 years gas ops experience

Job description

Job Title

Supervisor – Dispatch & ECC

Location

Orange, CT; East Hartford, CT

Work type

Office (on-site)

Salary

The salary range for this position is dependent upon experience, ranging from $116,640 to $145,800.

Job Summary

Responsible for the daily supervision and organization of assigned operations personnel in order to effectively and efficiently accomplish job tasks in line with departmental and company requirements. Supervises day-to-day gas operations field activities to drive greater efficiencies and performance of all dispatch and field employees.

Responsibilities

• Supervises and monitors the performance of both union and non-union staff including issues related to sickness, discipline and work quality to ensure work is performed efficiently and effectively.
• Ensures compliance with all Federal, State and Corporate regulations, policies, and procedures.
• Is responsible for the execution of same day dispatching of emergency and non-emergency work, planned and unplanned work while ensuring optimal productivity and customer satisfaction.
• Directs dispatchers to ensure proper staffing, minimize overtime, leak response and customer appointment metrics are met.
• Reviews construction workload and assigns to specified contractors in an efficient timely manner.
• Supervises the data entry of completed construction work orders as well as maintains the service cards and supporting files and documents.
• Processes all State permits and maintains the records for same.
• Participates in various safety and process improvement programs and responsible for results.
• Provides coverage in the field 24/7/365 on call rotation.

Required Qualifications

• Associate's degree in Business Administration is preferred or a high school diploma and 13 years of gas operations experience.
• Must be technically proficient as a gas operations dispatcher.
• Must have a solid working knowledge of gas field operations policies, procedures, protocols and the ability to apply them effectively.
• Must have a strong working knowledge of the various systems that are in use within the Dispatch office.
• Must have excellent oral and written communication skills.

Behavioral Competencies

• Develop self & others
• Empower to grow
• Collaborate and share
• Be a role model
• Focus to achieve results
• Be agile #LI-NB1 #LI-office

Company

THE SOUTHERN CONNECTICUT GAS COMPANY

Información Movilidad

Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país.

Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva.

En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local.

Obtenga más información sobre igualdad en el empleo en este enlace Si usted es una persona con una discapacidad o un veterano discapacitado que no puede utilizar nuestra herramienta en línea para buscar o aplicar a un empleo, puede solicitar una adaptación razonable poniéndose en contacto con nuestro departamento de Recursos Humanos en el 203-499-2777 o en [e-mail] October-5-2026.

Somos una de las principales empresas energéticas del mundo, líder en renovables, que defiende la transición energética hacia una economía de bajas emisiones. Suministramos energía a casi 100 millones de personas en decenas de países y desarrolla sus actividades renovables, de red y comerciales en Europa (España, Reino Unido, Portugal, Francia, Alemania, Italia y Grecia), Estados Unidos, Brasil y Australia y está presente en mercados como Japón y Polonia, entre otros.

¿Quieres formar parte de la energía del futuro? No lo dudes, ¡únete a nosotros!