Supervisor - Meter & Services

Iberdrola; Town of Florida (NY); On-site; USD 117,000 - 146,000; Full time

Benefits offered by this job

Competitive benefits

Performance-based bonuses

401(k) match

Health, dental, and vision insurance

Tuition reimbursement

Job summary

SCG is seeking a Supervisor for the Meter & Service Department. This role entails providing administrative and field supervision over technicians while ensuring safety and compliance in various operational tasks.

The Supervisor will address customer issues, oversee training, and ensure that emergency responses are met effectively. Qualified candidates should possess a High School Diploma and significant experience in Natural Gas operations.

Qualifications

• Five or more years of experience in Natural Gas utility operation.
• HVAC license or certification is desirable.
• Must be available to support gas emergency field situations.

Responsibilities

• Supervises daily field activities of Service Technicians.
• Ensures compliance with safety standards.
• Coordinates safety training and inspections.
• Communicates with customers regarding utility operations.

Skills

Leadership skills

Natural Gas utility operations

Customer communication

Compliance knowledge

Field supervision

Education

High School Diploma / GED

Tools

HVAC certification

CT Driver's License

Job description

Job Title: Supervisor - Meter & Services

Company: SCG

Location: Orange, CT

Work type: Office

The salary range for this position is dependent upon experience and location, ranging from $116,640 - $145,800.

What We Offer

• Competitive benefits and growth opportunities


• Generous performance‑based bonuses


• 12% 401(k) match


• Comprehensive health, dental, and vision insurance


• Tuition reimbursement


• Professional development and clear career‑advancement pathways

Job Summary

Provide both Administrative and field supervision of bargaining unit technicians in the SCG Meter & Service Department. The Meter & Service department is responsible emergency response, meter manifold installation and upgrades, customer turn on and turn-off, and customer service-related work. The supervisor is responsible for the safety compliance, integrated planning and scheduling, adherence to regulatory compliance schedules for a multitude of daily activities, execution of fieldwork, productivity performance, coaching, training, mentoring, and various administrative duties for their perspective technicians. Interacts to resolve customer related issues and concerns (external and internal) ensuring overall customer satisfaction. Ensures area coverage by technicians to meet all emergency response and customer appointments.

Key Responsibilities

• Supervises to ensure safe and efficient operation of the daily field activities of Service Technicians.


• Ensure Technicians meet gas leak emergencies targets & respond when technicians require additional assistance.


• Provides oversight on policies and procedures outlined in SCG/CNG Service Policies and SCG O&M Policies.


• Coordinate safety training, documentation, inspections, and accident investigations. Ensure compliance with safety standards and conduct effective weekly safety meetings. Champion Avangrid`s safety culture and be a role model for safety.


• Supports and provides all required and necessary resources for Service Technicians to maintain first responder status and service contract obligations.


• Ensures mandated regulatory compliance schedule is achieved for meter & service-related activities.


• On- call responsibilities for Emergency response


• Responsible to schedule & complete fitting work associated to gas service replacement program


• Communicate with Customers and community officials & state regulatory staff concerning all aspects of the gas utility operations, maintenance, & service delivery.


• Responsible for labor relations contract administration and communications. Conduct employee evaluations for annual performance appraisal process.

Required Qualifications

• Five or more years of experience in Natural Gas utility operation.


• High School Diploma / GED required


• Valid CT Driver’s License


• HVAC license or certification is desirable


• Strong leadership/managerial skills required


• Must be available to support gas emergency field situations

Competencies

• Growth & Continuous Improvement


• Initiative & Change


• Focused on Results


• Customer Centric


• Communication


• Collaboration


• Leadership

Disclaimer

AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual’s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will workfor Avangrid Renewables.

Company:

THE SOUTHERN CONNECTICUT GAS COMPANY

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [e-mail].

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date:

October-8-2026