Supervisor - Dispatch & ECC

New York State Electric & Gas; Town of Vestal (NY); On-site; USD 117,000 - 146,000; Full time

Benefits offered by this job

Benefits package

Bonuses

401(k) match

Health, dental, vision insurance

Tuition reimbursement

Career development opportunities

Job summary

New York State Electric & Gas is hiring a Supervisor - Dispatch & ECC in Vestal, NY. This role directs and supervises teams handling electric and customer service operations, including dispatch of field crews during trouble and emergencies.

You will oversee operational practices, ensure safety and reliability, and coordinate with management on major system changes and projects. Strong leadership, decision-making, and communication skills are essential.

Qualifications

• Associates Degree with a minimum of 7 years relevant experience.
• Knowledge of the characteristics and operation of both gas and electric systems.
• Knowledge of customer service procedures is desirable.
• Certifications: NERC Certification as appropriate.
• Results oriented and proactive.
• Strong analytical, leadership, interpersonal and communication skills.
• Able to make operational decisions under pressure.
• Able to take on special projects.
• Demonstrated administrative and decision-making abilities.

Responsibilities

• Provide technical guidance and expertise to employees engaged in the operation of the electric system.
• Develop and oversee general operating practices that promote the safe, reliable operation of the electric and/or gas systems, while providing high quality customer service to electric & gas customers.
• Direct, plan, schedule, review and appraise the work of subordinates; schedule shifts; and interview employees.
• Maintain qualification to fill in for operators as required in an emergency.
• Provide direction and assistance to operations staff during electric system emergencies.
• Prepare reports on system disturbances for management and regulatory agencies.
• Determines operational practices, procedures and methods and resolve problems as required.
• Confer with management on major system changes, maintenance projects or projects involving material changes to the electric systems to maintain a secure system and provide reliable service.
• May Represent Company on interdepartmental and regulatory committees and perform other duties as required.

Skills

Gas & electric systems

Customer service

Leadership

Analytical skills

Communication skills

Decision making

Interpersonal skills

Administrative abilities

Education

Associate degree + 7 years experience

Bachelor’s degree preferred

Tools

Certifications: NERC

Job description

Job Title: Supervisor - Dispatch & ECC
Company: NYSEG
Location: Vestal, NY
Work type: Office
The salary range for this position is dependent upon experience and location, ranging from $116,640 - $145,800.

What We Offer

• Competitive benefits and growth opportunities
• Generous performance‑based bonuses
• 12% 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career‑advancement pathways

For more information, please visit: Benefits - Avangrid

Job Summary

Directs and supervises employees responsible for operating and/or providing technical support for the operations of the Company's electric and/or customer service activities which may include the dispatch of field operations crews in response to customer trouble and emergency calls.

Key Responsibilities

• Provide technical guidance and expertise to employees engaged in the operation of the electric system. Develop and oversee general operating practices that promote the safe, reliable operation of the electric and/or gas systems, while providing high quality customer service to electric & gas customers.
• Direct, plan, schedule, review and appraise the work of subordinates; schedule shifts; and interview employees. Maintain qualification to fill in for operators as required in an emergency.
• Provide direction and assistance to operations staff during electric system emergencies. Prepare reports on system disturbances for management and regulatory agencies.
• Determines operational practices, procedures and methods and resolve problems as required. Confer with management on major system changes, maintenance projects or projects involving material changes to the electric systems to maintain a secure system and provide reliable service.
• May Represent Company on interdepartmental and regulatory committees and perform other duties as required.

Required Qualifications

• Associates Degree with a minimum of 7 years relevant experience required.
• Knowledge of the characteristics and operation of both gas and electric systems.
• Knowledge of customer service procedures is desirable.
• Certifications: NERC Certification as appropriate.
• Results oriented and proactive.
• Strong analytical, leadership, interpersonal and communication skills.
• Able to make operational decisions under pressure
• Able to take on special projects.
• Demonstrated administrative and decision-making abilities.

Preferred Qualifications

• Bachelors Degree with a minimum of 4 years relevant experience

Competencies

• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric (internal and/or external)
• Communication
• Collaboration
• Leadership (people managers/leaders)

Disclaimer

AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual’s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.

Click here for Additional Disclaimer Information

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables

Company

NY STATE ELECTRIC & GAS CORP

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [e-mail].

Job Posting End Date September-28-2026