Supportive Services Specialist
Prince William County
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Benefits offered by this job
Job summary
Prince William County seeks a dedicated Supportive Services Specialist to empower older adults, adults with disabilities, and their caregivers by connecting them with essential services. You will conduct in-home assessments, develop person-centered plans, coordinate with caregivers and partners, and provide ongoing support to help clients stay safely in their homes and communities.
You will ensure program compliance, collaborate with staff and partners, and maintain high-quality care through
Qualifications
- High school diploma or GED with 5 years of relevant experience in case management or service coordination.
- Bachelor’s degree in Behavioral Sciences, Human Services, Social Work, Gerontology, Education, Communications, Public Administration or related field with 6 years in human services.
- Ability to coordinate services and comply with policies and program guidelines.
- Experience with service coordination, client needs assessment, and linking to resources.
- Bilingual ability preferred.
Responsibilities
- Develop holistic person-centered care plans.
- Utilize the Uniform Assessment Instrument (UAI) to determine service needs.
- Facilitate service referrals.
- Collaborate with internal staff and community partners to ensure effective service delivery and resolve concerns.
- Maintain client records and data in electronic databases, ensuring privacy and security compliance.
- Demonstrate critical thinking and exceptional customer service.
- Superior communication with diverse populations, oral and written.
- Maintain strong organizational skills with flexibility and attention to detail.
Skills
Education
Tools
Job description
Where does your passion lie? Are you looking for a rewarding and challenging career where you can make a meaningful difference in your community? The Prince William Area Agency on Aging is seeking a dedicated, organized, and compassionate professional to join our team as a Supportive Services Specialist.
In this role, you will empower older adults, adults with disabilities, and their caregivers by connecting them with essential services and resources that promote independence, dignity, and quality of life. You will conduct in-home assessments and reassessments, develop person-centered service plans, coordinate services with caregivers and community partners, and provide ongoing support to help individuals achieve their goals and remain safely in their homes and communities whenever possible.
If you are a compassionate problem solver who thrives on building relationships, navigating complex situations, and helping others overcome barriers to services, we encourage you to apply. This is an opportunity to use your skills, knowledge, and dedication to make a lasting impact in the lives of those you serve and strengthen your community every day.
This role is essential in ensuring the effectiveness of the Supportive Services Division and its programs while working to improve the quality of life for older adults, adults with disabilities and their caregivers through access to comprehensive care. The person in this role will serve as the Supportive Services Specialist responsible for providing Care Coordination and Person-Centered Options Counseling. This role ensures compliance with the Department for Aging and Rehabilitative Services (DARS), agency policies, and program guidelines while providing high-quality care for older adults, adults with disabilities and their caregivers. This role will also collaborate with internal staff and external partners to address ongoing service needs and enhance program effectiveness.
- Developing holistic person-centered care plans
- Utilizing the Uniform Assessment Instrument (UAI) to determine service needs
- Facilitation of service referrals
- Collaborating with internal staff, and community partners to ensure the effective delivery of services and resolving concerns
- Maintaining and managing accurate client records and data in electronic databases, ensuring compliance with privacy and security regulations
- Critical thinking and problem-solving skills and ability to demonstrate exceptional customer service
- Superior communication skills, both oral and written, to effectively engage with diverse populations
- Strong organizational skills with attention to detail, flexibility, and a positive attitude
High school diploma or G.E.D. and 5 years of experience in case management, service coordination, working with older adults, adults with disabilities and their caregivers who require community-based care services.
A successful candidate will have a bachelor’s degree in Behavioral Sciences, Human Services, Social Work, Gerontology, Education, Communications, Public Administration or a related field and 6 years experience in human services or programs related to older adults, and adults with disabilities. They will work effectively with internal staff, older adults, adults with disabilities, caregivers, families, and community partners. A successful candidate will demonstrate a strong ability to coordinate services, adhere to policies and procedures, and maintain compliance with program guidelines.
- 6 or more years of experience in program management, service coordination, working with older adults, adults with disabilities and their caregivers requiring community-based care services.
- Experience in service coordination, including assessing client needs and linking them to appropriate resources
- Proficiency in implementing policies, procedures, and process improvements to enhance program delivery
- Developing holistic person-centered care plans
- Experience with PeerPlace or a similar database system
- Experience handling confidential information and documentation
- Experience in Options Counseling
- Bilingual ability preferred, but not required
- Must pass criminal background check pursuant to VA Code Ann. 19-392-92 (2010) and the Older Americans Act of 1965 as amended in Section 701
- Must pass DMV Record check
- Must possess a valid driver's license
- Mandated reporter of elder abuse
- Must take a health physical/TB test and be cleared for employment
- Must Become Alliance of Information & Referral Systems (AIRS) Certified (must be attained within two years)
- Certifications/Trainings required (or must be attained within twelve months) include:
- Uniform Assessment Instrument (UAI) Training
- CPR/First Aid/AED
Monday through Friday, 8:30 a.m. to 5:00 p.m., with flexibility to adjust hours to ensure adequate staff coverage between the hours of 8:00 a.m. to 5:00 p.m.
$70,921.50 - $97,968.00 Annually
- Retirement from the Virginia Retirement System (VRS)
- 401a and 457 retirement savings and investment plans
- Paid Annual Leave
- Paid Personal Leave
- Paid Sick Leave
- Paid Holidays
- Optional Group Medical and Dental Health Plans
- Optional Group Life Insurance
- An Employee Assistance Program (EAP)
- Career Development Opportunities
Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness.
NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.
Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.
The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:
- Temporary
- Provisional
- Seasonal employees
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