Supportive Services Specialist

Prince-William-County-Government; Virginia (MN); On-site; USD 71,000 - 98,000; Full time

Benefits offered by this job

Retirement benefits

Paid leave

Health plans

Job summary

The Prince William Area Agency on Aging is seeking a dedicated Supportive Services Specialist to empower older adults, adults with disabilities, and their caregivers by connecting them with essential services and resources.

You will conduct in-home assessments, develop person-centered service plans, coordinate services with caregivers and partners, and provide ongoing support to help individuals stay safely at home.

Qualifications

• High school diploma or G.E.D. and 5 years of experience in case management, service coordination, working with older adults, adults with disabilities and their caregivers who require community-based care services.
• Bachelor’s degree preferred with 6 years in human services or related programs.

Responsibilities

• Develop holistic person-centered care plans.
• Utilize the Uniform Assessment Instrument (UAI) to determine service needs.
• Facilitate service referrals and coordinate with partners to ensure effective delivery of services.

Skills

Case management

Service coordination

Older adults

Disabilities

Caregiver support

Communication skills

Data privacy

Education

High school diploma

Bachelor's degree in Behavioral Sciences / Human Services / Social Work / Gerontology / Education / Communications / Public Administration or related

Tools

PeerPlace

Job description

Where does your passion lie? Are you looking for a rewarding and challenging career where you can make a meaningful difference in your community? The Prince William Area Agency on Aging is seeking a dedicated, organized, and compassionate professional to join our team as a Supportive Services Specialist.

In this role, you will empower older adults, adults with disabilities, and their caregivers by connecting them with essential services and resources that promote independence, dignity, and quality of life. You will conduct in-home assessments and reassessments, develop person-centered service plans, coordinate services with caregivers and community partners, and provide ongoing support to help individuals achieve their goals and remain safely in their homes and communities whenever possible.

If you are a compassionate problem solver who thrives on building relationships, navigating complex situations, and helping others overcome barriers to services, we encourage you to apply. This is an opportunity to use your skills, knowledge, and dedication to make a lasting impact in the lives of those you serve and strengthen your community every day.

About This Role

This role is essential in ensuring the effectiveness of the Supportive Services Division and its programs while working to improve the quality of life for older adults, adults with disabilities and their caregivers through access to comprehensive care. The person in this role will serve as the Supportive Services Specialist responsible for providing Care Coordination and Person-Centered Options Counseling. This role ensures compliance with the Department for Aging and Rehabilitative Services (DARS), agency policies, and program guidelines while providing high-quality care for older adults, adults with disabilities and their caregivers. This role will also collaborate with internal staff and external partners to address ongoing service needs and enhance program effectiveness.

Typical duties may include (but are not limited to):

• Developing holistic person-centered care plans
• Utilizing the Uniform Assessment Instrument (UAI) to determine service needs
• Facilitation of service referrals
• Collaborating with internal staff and community partners to ensure the effective delivery of services and resolving concerns
• Maintaining and managing accurate client records and data in electronic databases, ensuring compliance with privacy and security regulations
• Critical thinking and problem-solving skills and ability to demonstrate exceptional customer service
• Superior communication skills, both oral and written, to effectively engage with diverse populations
• Strong organizational skills with attention to detail, flexibility, and a positive attitude

Minimum Requirements

High school diploma or G.E.D. and 5 years of experience in case management, service coordination, working with older adults, adults with disabilities and their caregivers who require community-based care services.

Preferences

A successful candidate will have a bachelor’s degree in Behavioral Sciences, Human Services, Social Work, Gerontology, Education, Communications, Public Administration or a related field and 6 years experience in human services or programs related to older adults, and adults with disabilities. They will work effectively with internal staff, older adults, adults with disabilities, caregivers, families, and community partners. A successful candidate will demonstrate a strong ability to coordinate services, adhere to policies and procedures, and maintain compliance with program guidelines.

Preferred skills and experience include

• 6 or more years of experience in program management, service coordination, working with older adults, adults with disabilities and their caregivers requiring community-based care services.
• Experience in service coordination, including assessing client needs and linking them to appropriate resources.
• Proficiency in implementing policies, procedures, and process improvements to enhance program delivery.
• Developing holistic person-centered care plans
• Experience with PeerPlace or a similar database system.
• Experience handling confidential information and documentation.
• Experience in Options Counseling.
• Bilingual ability preferred, but not required.

Special Requirements

• Must pass criminal background check pursuant to VA Code Ann. 19-392-92 (2010) and the Older Americans Act of 1965 as amended in Section 701.
• Must pass DMV Record check.
• Must possess a valid driver's license.
• Mandated reporter of elder abuse.
• Must take a health physical/TB test and be cleared for employment.
• Must Become Alliance of Information & Referral Systems (AIRS) Certified (must be attained within two years).
• Certifications/Trainings required (or must be attained within twelve months) include:
• Uniform Assessment Instrument (UAI) Training.
• CPR/First Aid/AED.

Work Schedule

Monday through Friday, 8:30 a.m. to 5:00 p.m., with flexibility to adjust hours to ensure adequate staff coverage between the hours of 8:00 a.m. to 5:00 p.m.

Hiring Salary Range

$70,921.50 - $97,968.00 Annually

We also offer great benefits including

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings and investment plans
• Paid Annual Leave
• Paid Personal Leave
• Paid Sick Leave
• Paid Holidays
• Optional Group Medical and Dental Health Plans
• Optional Group Life Insurance
• An Employee Assistance Program (EAP)
• Career Development Opportunities

Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. PSLF additional information.

NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety Click here for the class description.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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