Supportive Housing Specialist — Swing Shift

Plymouth Housing; Seattle (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement 403(b)

Flexible Spending Account

Employee Assistance Program

Paid leave days (21)

Paid holidays (10)

Wellness days (4)

Job summary

Plymouth Housing in Seattle seeks a Residential Specialist to support residents within Permanent Supportive Housing. You will handle lobby operations, coordinate with service providers, and help maintain a safe, welcoming building using harm reduction and trauma-informed care.

This role supports 24/7 coverage with flexible shifts and strong teamwork. Responsibilities include tenant services, building safety, light maintenance, and administrative tasks, all while ensuring confidentiality and

Qualifications

• Previous customer service experience required.
• Experience serving low-income households or individuals with disabilities preferred.
• Ability to work in a unionized environment and follow Plymouth policies.

Responsibilities

• Operate front lobby and monitor visitors, answer phones, direct vendors.
• Assist residents and coordinate with Housing Case Managers and Community Specialist.
• Maintain safety and security; respond to emergencies and crises.
• Perform light janitorial and maintenance tasks in facilities.
• Complete administrative tasks and document incidents accurately.

Skills

Customer service

Communication

Teamwork

Crisis management

Trauma-informed care

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Job description

Plymouth Housing in Seattle seeks a Residential Specialist to support residents within Permanent Supportive Housing. You will handle lobby operations, coordinate with service providers, and help maintain a safe, welcoming building using harm reduction and trauma-informed care.

This role supports 24/7 coverage with flexible shifts and strong teamwork. Responsibilities include tenant services, building safety, light maintenance, and administrative tasks, all while ensuring confidentiality and