Residential Support Advocate (Housing First)

Plymouth-Housing-Group; Seattle (WA); On-site; USD 35,000 - 49,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid time off - 21 days

Job summary

Plymouth Housing Group in Seattle, WA is seeking a Residential Specialist to assist residents as part of the Permanent Supportive Housing team. The role emphasizes harm reduction, trauma-informed care, and a housing-first approach, with 24/7 building coverage and strong community relations.

The position involves front lobby duties, safety monitoring, and collaboration with case managers to support resident well-being and housing stability. Union Local 8 affiliation noted.

Qualifications

• Experience in customer service or housing programs helps.
• Ability to communicate effectively with diverse residents and staff.
• Willingness to work flexible shifts and respond to emergencies.

Responsibilities

• Operate front lobby tasks: greet visitors, log entries, and monitor phones.
• Collaborate with Housing Case Managers and Community Specialist to align tenant services.
• Support residents in accessing resources and life skills; assist with unit services and re-entry as needed.
• Mediates conflicts using de-escalation techniques; respond to crises per safety protocols.
• Distribute notices and communications, ensuring accessibility for language and accessibility differences.

Skills

Customer service

Communication

Cultural sensitivity

Teamwork

De-escalation

Education

High school diploma or GED

Tools

MS Office

Job description

Plymouth Housing Group in Seattle, WA is seeking a Residential Specialist to assist residents as part of the Permanent Supportive Housing team. The role emphasizes harm reduction, trauma-informed care, and a housing-first approach, with 24/7 building coverage and strong community relations.

The position involves front lobby duties, safety monitoring, and collaboration with case managers to support resident well-being and housing stability. Union Local 8 affiliation noted.