After-Hours Housing Operations Supervisor

Plymouth Housing Group; Seattle (WA); On-site; USD 88,000 - 99,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

403(b)

Employee Assistance Program

Subsidized ORCA pass

Job summary

Plymouth Housing Group in Seattle, WA seeks a Swing Shift Supervisor to lead 24/7 building operations and provide real-time coaching to Residential Specialists on evenings and weekends.

This role focuses on safe, hospitality-centered environments, incident response, scheduling continuity, and adherence to union contracts, with escalation to After-Hours leadership only in extreme cases. Plymouth Housing is a nonprofit focused on ending homelessness and residents’ well-being.

Qualifications

• Crisis-management, de-escalation, and rapid decision-making skills.
• Remains calm, clear, and authoritative in high-pressure situations.
• Applies trauma-informed care, harm-reduction, and Housing First principles in daily operations.

Responsibilities

• Serve as the primary escalation contact for Swing-shift frontline staff, providing consultation, coaching, and direction during resident crises, safety concerns, behavioral escalations, and building disruptions.
• Respond in person to high-acuity incidents as needed; make timely operational decisions within established policy and escalate extreme, high-risk, or portfolio-wide emergencies to the Director of After-Hours Operations.
• Manage Swing-shift scheduling continuity across assigned buildings, including responding to call-outs, addressing coverage gaps, and reassigning on-call Residential Specialists to maintain safe staffing.
• Ensure scheduling practices comply with applicable union contract provisions, overtime requirements, and organizational policies.
• Supervise and support On-Call Residential Specialists through real-time coaching, mentoring, performance feedback, and appropriate documentation for business-hours follow-up.
• Ensure consistent completion of required safety checks, incident reporting, shift documentation, guest-log procedures, emergency protocols, and hospitality responsibilities.
• Coordinate after-hours response with Safety Ambassadors, Maintenance Technicians, and emergency responders during fires, floods, elevator outages, medical crises, behavioral health emergencies, and other urgent events.
• Promote safe, welcoming, and orderly building environments through consistent hospitality standards, respectful communication, and predictable enforcement of guest policies and building procedures.
• Provide clear, organized incident documentation and shift handoffs to Site Operations Managers, and identify trends that may require operational review or follow-up.
• In rare circumstances, provide temporary onsite operational coverage during unexpected site leadership gaps, as directed, to maintain continuity of safe and reliable building operations.

Skills

Crisis management

De-escalation

Trauma-informed care

Harm reduction

Staff supervision

Clear communication

Education

High school diploma or GED

Job description

Plymouth Housing Group in Seattle, WA seeks a Swing Shift Supervisor to lead 24/7 building operations and provide real-time coaching to Residential Specialists on evenings and weekends.

This role focuses on safe, hospitality-centered environments, incident response, scheduling continuity, and adherence to union contracts, with escalation to After-Hours leadership only in extreme cases. Plymouth Housing is a nonprofit focused on ending homelessness and residents’ well-being.