After-Hours Operations Supervisor (Swing Shift)

Plymouth Housing; Seattle (WA); On-site; USD 84,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

403(b) options

ORCA pass

Job summary

Plymouth Housing is seeking a Swing Shift Supervisor to lead portfolio-wide operations during after-hours across 24/7 sites in Greater Seattle. You will coach frontline staff, coordinate emergencies, manage scheduling, and uphold hospitality standards to ensure resident safety and a welcoming environment.

This full-time role requires a high school diploma, 3+ years in supportive housing or related operations, and supervisory experience. Shift hours are 4 pm–12 am.

Qualifications

• High school diploma or GED required.
• 3+ years in supportive housing or 24/7 operations.
• 1+ years in supervisory, lead, or shift-coordination role.
• Experience responding to emergencies, resident crises, and behavioral escalations.
• Experience working Swing shifts.
• Experience in multi-site or portfolio-based operations preferred.
• Training or certification in de-escalation, crisis intervention, behavioral health response, or emergency response preferred.
• Experience working in a unionized environment preferred.

Responsibilities

• Serve as the primary escalation contact for Swing-shift frontline staff, providing consultation, coaching, and direction during resident crises, safety concerns, behavioral escalations, and building disruptions.
• Respond in person to high-acuity incidents as needed; make timely operational decisions within established policy and elevate extreme, high-risk, or portfolio-wide emergencies to the Director of After-Hours Operations.
• Manage Swing-shift scheduling continuity across assigned buildings, including responding to call-outs, addressing coverage gaps, and reassigning on-call Residential Specialists to maintain safe staffing.
• Ensure scheduling practices comply with applicable union contract provisions, overtime requirements, and organizational policies.
• Supervise and support On-Call Residential Specialists through real-time coaching, mentoring, performance feedback, and appropriate documentation for business-hours follow-up.
• Ensure consistent completion of required safety checks, incident reporting, shift documentation, guest-log procedures, emergency protocols, and hospitality responsibilities.
• Coordinate after-hours response with Safety Ambassadors, Maintenance Technicians, and emergency responders during fires, floods, elevator outages, medical crises, behavioral health emergencies, and other urgent events.
• Promote safe, welcoming, and orderly building environments through consistent hospitality standards, respectful communication, and predictable enforcement of guest policies and building procedures.
• Provide clear, organized incident documentation and shift handoffs to Site Operations Managers, and identify trends that may require operational review or follow-up.
• In rare circumstances, provide temporary onsite operational coverage during unexpected site leadership gaps, as directed, to maintain continuity of safe and reliable building operations.

Skills

Crisis-management

De-escalation

Crisis response

Trauma-informed care

Harm reduction

Housing First

Staff supervision

Frontline coaching

Documentation

Communication

Diversity respect

Education

High school diploma or GED

Job description

Plymouth Housing is seeking a Swing Shift Supervisor to lead portfolio-wide operations during after-hours across 24/7 sites in Greater Seattle. You will coach frontline staff, coordinate emergencies, manage scheduling, and uphold hospitality standards to ensure resident safety and a welcoming environment.

This full-time role requires a high school diploma, 3+ years in supportive housing or related operations, and supervisory experience. Shift hours are 4 pm–12 am.