Swing Shift Supervisor

Plymouth Housing Group; Seattle (WA); On-site; USD 88,000 - 99,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

403(b)

Employee Assistance Program

Subsidized ORCA pass

Job summary

Plymouth Housing Group in Seattle, WA seeks a Swing Shift Supervisor to lead 24/7 building operations and provide real-time coaching to Residential Specialists on evenings and weekends.

This role focuses on safe, hospitality-centered environments, incident response, scheduling continuity, and adherence to union contracts, with escalation to After-Hours leadership only in extreme cases. Plymouth Housing is a nonprofit focused on ending homelessness and residents’ well-being.

Qualifications

• Crisis-management, de-escalation, and rapid decision-making skills.
• Remains calm, clear, and authoritative in high-pressure situations.
• Applies trauma-informed care, harm-reduction, and Housing First principles in daily operations.

Responsibilities

• Serve as the primary escalation contact for Swing-shift frontline staff, providing consultation, coaching, and direction during resident crises, safety concerns, behavioral escalations, and building disruptions.
• Respond in person to high-acuity incidents as needed; make timely operational decisions within established policy and escalate extreme, high-risk, or portfolio-wide emergencies to the Director of After-Hours Operations.
• Manage Swing-shift scheduling continuity across assigned buildings, including responding to call-outs, addressing coverage gaps, and reassigning on-call Residential Specialists to maintain safe staffing.
• Ensure scheduling practices comply with applicable union contract provisions, overtime requirements, and organizational policies.
• Supervise and support On-Call Residential Specialists through real-time coaching, mentoring, performance feedback, and appropriate documentation for business-hours follow-up.
• Ensure consistent completion of required safety checks, incident reporting, shift documentation, guest-log procedures, emergency protocols, and hospitality responsibilities.
• Coordinate after-hours response with Safety Ambassadors, Maintenance Technicians, and emergency responders during fires, floods, elevator outages, medical crises, behavioral health emergencies, and other urgent events.
• Promote safe, welcoming, and orderly building environments through consistent hospitality standards, respectful communication, and predictable enforcement of guest policies and building procedures.
• Provide clear, organized incident documentation and shift handoffs to Site Operations Managers, and identify trends that may require operational review or follow-up.
• In rare circumstances, provide temporary onsite operational coverage during unexpected site leadership gaps, as directed, to maintain continuity of safe and reliable building operations.

Skills

Crisis management

De-escalation

Trauma-informed care

Harm reduction

Staff supervision

Clear communication

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Swing Shift Supervisor

Seattle, WA, US

2 days ago Requisition ID: 1983

Salary Range: $88,462.00 To $98,779.00 Annually

SALARY

$88,462 - $98,779

New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration.

BENEFITS

We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits .

LOCATION

Greater Seattle, WA (In-Person)

JOIN OUR MISSION TO END HOMELESSNESS

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That's why we provide long-term housing paired with on-site services that promote stability, health, and community. Our culture is rooted in dignity, respect, and shared responsibility: We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma-informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement - and who bring steady, values-aligned service in moments that are complex or high-stress.

ABOUT THIS ROLE

The Swing Shift Supervisor provides portfolio-wide operational leadership during Swing hours, ensuring safe, consistent, and hospitality-centered building operations across Plymouth Housing’s 24/7 sites. This role serves as the primary after-hours escalation point for Residential Specialists and other frontline staff, providing real-time coaching, operational direction, and in-person response to complex or high-risk situations.

The Swing Shift Supervisor is responsible for maintaining shift coverage, scheduling continuity, frontline staff support, and emergency-response coordination. This position helps ensure predictable systems, staff confidence, resident safety, and consistent hospitality standards outside regular business hours. Escalation to the Director of After-Hours Operations occurs only in extreme, high-risk, or portfolio-wide emergency situations.

PRIMARY RESPONSIBILITIES

• Serve as the primary escalation contact for Swing-shift frontline staff, providing consultation, coaching, and direction during resident crises, safety concerns, behavioral escalations, and building disruptions.
• Respond in person to high-acuity incidents as needed; make timely operational decisions within established policy and escalate extreme, high-risk, or portfolio-wide emergencies to the Director of After-Hours Operations.
• Manage Swing-shift scheduling continuity across assigned buildings, including responding to call-outs, addressing coverage gaps, and reassigning on-call Residential Specialists to maintain safe staffing.
• Ensure scheduling practices comply with applicable union contract provisions, overtime requirements, and organizational policies.
• Supervise and support On-Call Residential Specialists through real-time coaching, mentoring, performance feedback, and appropriate documentation for business-hours follow-up.
• Ensure consistent completion of required safety checks, incident reporting, shift documentation, guest-log procedures, emergency protocols, and hospitality responsibilities.
• Coordinate after-hours response with Safety Ambassadors, Maintenance Technicians, and emergency responders during fires, floods, elevator outages, medical crises, behavioral health emergencies, and other urgent events.
• Promote safe, welcoming, and orderly building environments through consistent hospitality standards, respectful communication, and predictable enforcement of guest policies and building procedures.
• Provide clear, organized incident documentation and shift handoffs to Site Operations Managers, and identify trends that may require operational review or follow-up.
• In rare circumstances, provide temporary onsite operational coverage during unexpected site leadership gaps, as directed, to maintain continuity of safe and reliable building operations.

KNOWLEDGE, SKILLS, AND ATTRIBUTES WE NEED FROM YOU

• Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
• Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
• Demonstrates strong crisis-management, de-escalation, and rapid decision-making skills.
• Remains calm, clear, and authoritative in high-pressure situations.
• Applies trauma-informed care, harm-reduction, and Housing First principles in daily operations and crisis response.
• Provides effective frontline supervision, coaching, mentoring, and performance feedback.
• Balances accountability with supportive, staff-centered leadership.
• Communicates clearly and professionally, both verbally and in writing, and maintains accurate, timely documentation.

QUALIFICATIONS

• High school diploma or GED required.
• Three or more years of experience in supportive housing, shelter operations, property operations, or a comparable 24/7 environment.
• One or more years of experience in a supervisory, lead, or shift-coordination role.
• Experience responding to emergencies, resident crises, and behavioral escalations.
• Experience working Swing shifts.
• Experience in multi-site or portfolio-based operations preferred.
• Training or certification in de-escalation, crisis intervention, behavioral health response, or emergency response preferred.
• Experience working in a unionized environment preferred.

Join us and be a catalyst for positive change!

Plymouth Housing is an equal opportunity employer. We recruit, hire, train, and promote employees based on merit and business needs, and without regard to race, color, creed, religion, national origin, ancestry, citizenship or immigration status, sex (including pregnancy, gender identity, and sexual orientation), age, marital status, physical, sensory, or mental disability, honorably discharged veteran or military status, or any other status protected by applicable federal, state, or local law.