Support Technician (Telecommunications)

Resolution Think LLC.; Rockville (MD); On-site; USD 48,000 - 66,000; Full time

Job summary

A leading company is seeking a Support Technician (Telecommunications) in Rockville, MD to provide IT Service Management support. This position involves technical support, collaboration with teams, and ensuring operational performance for telecommunications services. Candidates should have an Associate's Degree and relevant certifications.

Benefits

Comprehensive Healthcare

401(k) with company matching contributions

Generous paid time off policies

Qualifications

• 2 years of experience in the field or related area.
• CompTIA Network+ or similar certification required.
• Knowledge of ITSM tasks and telecom systems.

Responsibilities

• Support end users on various IT issues.
• Identify and resolve technical problems.
• Maintain accurate records of support activities.

Skills

Analytical skills

Technical support

Collaboration

Education

Associate's Degree

Tools

VoIP systems

Mobile devices

Job description

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Resolution Think LLC joint venture, is seeking a talented and experienced Support Technician (Telecommunications) with strong analytical skills to provide Information Technology Service Management support for Federal Occupational Health, Information Technology, (FOH IT). The services provided will support FOH IT in performing its FOH enterprise-wide IT responsibilities covering FOH and its customers, will perform strategic and technical ITSM tasks and activities essential for FOH to optimize operational performance, and will provide administrative, technical and engineering staff to develop, implement, and maintain elements of the assigned infrastructure.

Job Details

Job Title: Support Technician (Telecommunications)

Position Type: Full-Time

Education Level: Associate’s Degree

Job Shift: Day

Location: Rockville, Maryland

Travel: 10%

Job Category: Information Technology

*This position is contingent upon award of contract*

All qualified candidates are encouraged to apply, including:

Minorities, Women, Individuals With Disabilities, And Protected Veterans.

Essential Functions and Job Responsibilities:

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Maintain accurate records of support activities, system configurations, and user interactions
• Collaborate with network and systems teams to ensure seamless integration and performance of telecom systems
• Provide support for VoIP systems, mobile devices, conferencing tools, and other communication platforms
• Has knowledge of commonly used concepts, practices, and procedures within a particular field.
• Rely on instructions and pre-established guidelines to perform the functions of the job.
• Works under immediate supervision.
• Primary job functions do not typically require exercising independent judgment.
• Typically reports to a manager.
  
  

Requirements:

• Degree:Associate’s Degree
• Education: Graduate from a college or university accredited
• Experience: 2 years of experience in the field or in a related area
• Certifications (at least 1 required) CompTIA Network+; CompTIA Security+; Microsoft Technology Associate (MTA); Windows Server Administration Fundamentals; MTA Windows Operating System Fundamentals; MTA Security Fundamentals; Cisco Certified Network Associate (CCNA)
• Citizenship: U.S. Citizenship
• Credentialing: Ability to pass background check and drug screen. Current physical and immunizations
• Job Site Requirements: You must be on the premises to perform the job. The environment is fast-paced and multifaceted, with conditions and duties that can change quickly throughout a shift
  
  

Resolution Think Employee Benefits

Your expertise deserves recognition and investment. Resolution Think offers competitive compensation tailored to match your skills and experience, supported by a robust benefits portfolio designed for your long-term success.

What We Provide:

Comprehensive Healthcare: Full medical, dental, and vision coverage

Retirement Security: 401(k) with company matching contributions

Financial Flexibility: Tax-advantaged savings programs and additional benefit options

Work-Life Balance: Generous paid time off policies

Career Growth: Ongoing professional development and training opportunities

We believe in rewarding excellence while building careers that last.

Industry

Information Technology / Customer Application Support

Company:

Resolution Think, LLC

We are an Equal Opportunity/Affirmative Action/Disability/Vets Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sexual orientation, gender, gender identity, national origin, disability, or protected Veteran status. As an Equal Employment Opportunity/Affirmative Action employer, Resolution Think is committed to providing equal employment opportunity to all job seekers.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Internet Publishing

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