IT Support Technician II

Belcan Corporation; Herndon (VA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking an IT Support Technician II to deliver exceptional computer, hardware, and software support. The role involves troubleshooting and servicing desktop/laptop computers and network equipment, ensuring high customer satisfaction through effective communication. This contract position is remote but requires candidates to be located within the Eastern time zone.

Qualifications

• 2+ years of relevant IT support experience.
• Higher education may substitute for experience.
• Basic knowledge of IT standards and peripherals.

Responsibilities

• Provide computer, hardware, and software support.
• Install, troubleshoot, and repair computers and network equipment.
• Make recommendations for software and hardware purchases.

Skills

Customer/solution ownership

Teamwork

Written communication

Verbal communication

Technical problem-solving

Hardware troubleshooting

Software troubleshooting

Education

Associate's Degree in a related field

Job description

Job Title: IT Support Technician II
Pay Rate: Up to $30.34 /hr DoE
Location: Herndon, VA
ZIP Code: 20171
Job Type: Contract
Start Date: Right Away
Keywords: #Technician #ITSupportTechnician


A IT Support Technician II job is available with our client in Herndon, VA, As an IT Support Technician, you will be using your skills and expertise to provide computer, hardware, and software support to our employees

JOB RESPONSIBILITIES:
This position is remote and must be located in the Eastern time zone.

As an IT Support Technician II, you will be using your skills and expertise to provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software. You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs. Physical/Mental/Emotional Requirements: Frequently walk, sit, stand, climb stairs and steps. Frequently repeat same hand, arm, and finger motion many times to include finger and hand dexterity. Frequently requires vision abilities to include close, distance, depth perception, and telling the difference between colors. Frequently requires hearing abilities to include discerning different tones and volumes. Occasionally lifting or carrying up to 50 lbs. Working Conditions: Rarely exposed to outdoor elements (high/low temperatures, sun, rain/snow, etc.)Rarely exposed to fumes or hazardous chemicals/materials. Rarely exposed to loud noises

Must-haves:
* Customer/solution ownership, an overall drive for excellence.
* Team focused with the capacity for knowledge sharing
* Written and verbal communication skills with end users
* Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
* Ability to understand user and business needs and translate to technical solutions
* Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
* Comprehensive troubleshooting skills of industry standard hardware and software products/services

Must-haves:
* Associate's Degree in a related field of study with 2 or more years of relevant experience
* Higher education may substitute for relevant experience * Relevant experience may be considered in lieu of required education

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/Disability/Veterans

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