Mac Support Technician

Davita Inc.; Herndon (VA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading technology solutions provider is seeking a Mac Support Technician to provide remote technical support for macOS, iOS, and Windows systems. In this 100% remote role, you will troubleshoot, configure devices, and support end-users through various communication channels. Ideal candidates will have extensive experience with Apple devices and demonstrate problem-solving skills in a fast-paced environment.

Qualifications

• Over 3 years of hands-on experience with macOS and iOS.
• Experience supporting Microsoft Office 365 applications.
• Familiarity with enterprise IT environments and peripherals.

Responsibilities

• Deliver remote technical support to end users for macOS and Windows systems.
• Configure and troubleshoot Apple devices and software applications.
• Diagnose and resolve issues using remote access tools.

Skills

Technical troubleshooting

Remote support

User documentation

Problem solving

Education

Associates degree

Tools

JAMF

Job description

Iron Bow Technologies is for people who believetrust is paramount,transformation is embraced, andthe future is here,because "What we do matters!"

We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on ourpassionate people,long standing partnerships, andstrategic thinkingto solve your most critical challenges.

Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way.

THE HIGH LEVEL

As a Mac Support Technician, you will provide remote technical support for macOS, iOS, and Windows systems through email, chat, and phone. You'll handle system configuration, software installation, troubleshooting, and end-user support with a focus on Apple devices. This role involves resolving technical issues, performing system cleanups, and collaborating with cross-functional teams to deliver efficient and user-friendly IT support in a fully remote environment.

WHAT YOU'LL BE DOING

• Deliver remote technical support to end users via email, chat, and phone for macOS and Windows systems, along with related applications.


• Configure, image, support, and troubleshoot Apple macOS, iOS, and Microsoft Windows operating systems; provide guidance on system usage and functionality.


• Diagnose and resolve technical issues using remote access tools and communication platforms.


• Provide support for Microsoft Office 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and OneDrive across Mac and Windows environments.

WHAT YOU BRING TO THE TABLE

• You have an Associates degree and over 3 years of hands-on experience with macOS, from version 10.10 to the current release, as well as iOS 11.x.x and newer.


• You possess at least 3 years of experience troubleshooting end-user hardware, peripherals, operating systems, software applications, and network connectivity issues.


• You have demonstrated proficiency with Mac systems and hands-on experience with JAMF for device management and support.


• You possess a broad understanding of technology, including hardware, software, and IT service concepts, enabling you to effectively support users across varying technical skill levels and create clear, user-friendly documentation.


• You have in-depth knowledge of enterprise IT environments, particularly in working with peripherals such as printers and monitors and are familiar with iPhone models 13 and above.

TRAVEL REQUIREMENTS

• No travel is expected for this position, and it will be 100% remote.

WHY YOU'LL LOVE IT

• You thrive in a fast-paced, remote environment where you're empowered to solve technical challenges independently while staying connected with a collaborative team.


• You enjoy helping others by demystifying technology, and you find satisfaction in guiding users through solutions with patience and clarity.


• You're a detail-oriented problem solver who takes pride in maintaining high standards for user support, documentation, and continuous learning in a dynamic tech landscape.


• Iron Bow is rapidly growing and with growth comes opportunity for all.There is palpable energy and momentum across the company that is easy to tap into and be inspired by.


• Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success.

#LI-EC1 #LI-Remote

OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT

Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law.Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.