Support Technician Telecommunications

Innovative Computer Solutions Group, Inc; Bethesda (MD); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in tech support is seeking a technical support specialist to assist end users with various IT issues. The role involves troubleshooting, documenting requests, and utilizing standard practices in problem resolution. Candidates should have an Associate's degree or equivalent experience and relevant certifications like CompTIA Security+. Flexible work from home options are available.

Qualifications

• Knowledge of commonly-used IT concepts and practices.
• Experience in troubleshooting technical issues.

Responsibilities

• Responds to user requests for technical support.
• Documents and tracks technical issues for resolution.

Skills

Technical support

Problem-solving

Education

Associate's degree

2 years of experience in the field

Tools

CompTIA Security+

Job description

Innovative Computer Solutions Group, Inc

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.

Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Relies on instructions and pre-established guidelines to perform the functions of the job.

Primary job functions do not typically require exercising independent judgment. Typically reports to a manager.

Requirement and Qualifications:

Associate's degree or 2 years of experience in the field or in a related area.

Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

CompTIA Security+

Flexible work from home options available.