Network Technician I

SAIC; Washington (District of Columbia); Remote; USD 40,000 - 80,000; Full time

Job summary

SAIC is seeking a Network Technician for fully remote work, requiring a Secret clearance. The role entails providing support for the DISA Storefront Global Service Desk, handling tier I and II incidents, and monitoring system performance during the night shift. Candidates should possess a bachelor’s degree and substantial experience in technical support, along with proficiency in various software tools.

Qualifications

• 5+ years of related experience in supporting Tier II and Help Desk operations.
• Proficient in using ticketing systems like BMC Remedy or JIRA.
• Experience in troubleshooting network and systems hardware.

Responsibilities

• Support DISA Storefront Global Service Desk team.
• Troubleshoot and resolve tier I and II incidents.
• Perform proactive near-real-time system monitoring.

Skills

Technical Support

Troubleshooting

Customer Service

Communication

Problem Solving

Education

Bachelor’s Degree in a related technical discipline

Tools

BMC Remedy

JIRA Service Desk

ServiceNow

Job description

Job ID: 2506780
Location: REMOTE WORK, DC, United States
Date Posted: Jun 19, 2025
Category: Information Technology
Subcategory: Network Technician
Schedule: Full-time
Shift: Night Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: Remote
Benefits: Click here

SAIC is seeking a Network Technician with a fully adjudicated Secret clearance for fully remote work. The Help Desk Technician will support DISA Storefront Global Service Desk team and will be responsible for all Tier I and II escalated incidents, to perform proactive near-real-time system monitoring that is applicable to the DISA Storefront solutions/application(s); troubleshoot and resolve trouble tickets, collaborate with development team to recreate problems in test environment, verify issue resolution on customer’s behalf, verify with the customer that the issue has been resolved and update using the Remedy ticketing system. This is for the nightshift, 11pm-7am Eastern Time, 5 days per week starting on Sunday evenings.

Qualifications

Qualifications:

· Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, technical certifications, or training or work experience.

· 5+ years of directly related experience in supporting Tier II and Help Desk operations.

· Proficient in the use of BMC Remedy, or JIRA Service Desk, or PRISM, or ServiceNow “Support IT”, contract and purchasing software.

· Familiarization with specific technologies (e.g. Oracle, Sybase, RedHat, Windows, ClearCase, Serena etc.) desired.

· Proficiency in MS Office products.

· Knowledgeable in the use of remote-control utilities to resolve customer issues.

· Familiar with a variety of field’s concepts, practices, and procedures.

· Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software.

· Excellent communication, business analytical and problem-solving/trouble shooting skills.

· Effective Customer Service and management skills/capabilities; including a demonstrated ability to work cross-functionally (internally) and/or externally.

Clearance Requirement:

Job Description

Description

SAIC is seeking a Network Technician with a fully adjudicated Secret clearance for fully remote work. The Help Desk Technician will support DISA Storefront Global Service Desk team and will be responsible for all Tier I and II escalated incidents, to perform proactive near-real-time system monitoring that is applicable to the DISA Storefront solutions/application(s); troubleshoot and resolve trouble tickets, collaborate with development team to recreate problems in test environment, verify issue resolution on customer’s behalf, verify with the customer that the issue has been resolved and update using the Remedy ticketing system. This is for the nightshift, 11pm-7am Eastern Time, 5 days per week starting on Sunday evenings.

Qualifications

Qualifications:

· Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, technical certifications, or training or work experience.

· 5+ years of directly related experience in supporting Tier II and Help Desk operations.

· Proficient in the use of BMC Remedy, or JIRA Service Desk, or PRISM, or ServiceNow “Support IT”, contract and purchasing software.

· Familiarization with specific technologies (e.g. Oracle, Sybase, RedHat, Windows, ClearCase, Serena etc.) desired.

· Proficiency in MS Office products.

· Knowledgeable in the use of remote-control utilities to resolve customer issues.

· Familiar with a variety of field’s concepts, practices, and procedures.

· Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software.

· Excellent communication, business analytical and problem-solving/trouble shooting skills.

· Effective Customer Service and management skills/capabilities; including a demonstrated ability to work cross-functionally (internally) and/or externally.

Clearance Requirement:

• Active Secret Clearance

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Overview

SAIC accepts applications on an ongoing basis and there is no deadline.

SAIC is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .

REMOTE WORK,VA,United States
Information Technology

REMOTE WORK,VA,United States
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REMOTE WORK,VA,United States
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REMOTE WORK,VA,United States
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