Support Technician (Telecommunications)

Goldbelt, Inc.; Maryland; On-site; USD 60,000 - 80,000; Full time

Job summary

Goldbelt, Inc. is looking for a detail-oriented Support Technician in Telecommunications to provide first-level IT support in Maryland. The role entails troubleshooting telecommunication systems, collaborating with network teams, and ensuring effective communication solutions for users. Ideal candidates have an Associate’s degree and relevant experience in telecom support, along with strong problem-solving skills.

Benefits

Medical, dental, and vision insurance

401(k) plan with company matching

Paid time off

Professional development opportunities

Qualifications

• Minimum 2 years of experience providing telecom support.
• Clearance: Public Trust.
• US Citizenship required.

Responsibilities

• Provide first-level support for telecom and IT issues.
• Document and track issues using a ticketing system.
• Support VoIP systems and other communication platforms.

Skills

Problem-solving

Communication

Analytical skills

Education

Associate’s degree

Job description

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Goldbelt Apex, a part of the Healthcare Technology Transformation Group, is a data-focused company dedicated to process and quality in every aspect. As experts in healthcare IT experts, Apex is committed to building systems for healthcare organizations to seamlessly communicate and exchange data across different systems and devices.

Summary:

We are seeking a detail-oriented and experienced Support Technician in Telecommunications.

Responsibilities

Essential Job Functions:

• Provide first-level support to end users for telecommunications and related IT issues via phone, email, or in-person.
• Identify, research, and resolve technical problems related to voice, data, and video communication systems.
• Document, track, and monitor issues using a ticketing system to ensure timely resolution and follow-up.
• Escalate complex issues to higher-level support or vendors as needed.
• Assist in the installation, configuration, and maintenance of telecommunications hardware and software.
• Maintain accurate records of support activities, system configurations, and user interactions.
• Collaborate with network and systems teams to ensure seamless integration and performance of telecom systems.
• Provide support for VoIP systems, mobile devices, conferencing tools, and other communication platforms.

Qualifications

Necessary Skills and Knowledge:

• Strong problem-solving skills and ability to plan and deliver technical solutions independently.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deliver under tight deadlines.
• Strong analytical skills and attention to detail.

Minimum Qualifications:

• Associate’s degree.
• At least 2 years of experience and with providing telecom support.
• Clearance: Public Trust
• Citizenship: US Citizen by birth or naturalization

Pay and Benefits

The hourly range for this position is $35.00 - $37.00.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.