Network Technician I

SAIC; Washington (District of Columbia); Remote; USD 40,000 - 80,000; Full time

Job summary

SAIC is seeking a Network Technician for a fully remote role to support the DISA Storefront Global Service Desk team. This position primarily involves handling Tier I and II escalated incidents, performing proactive system monitoring, and providing excellent customer service. The ideal candidate will have a Bachelor’s degree and extensive experience in IT support, specifically in a help desk environment, and must possess a Secret clearance.

Qualifications

• 5+ years of directly related experience in supporting Tier II and Help Desk operations.
• Familiarization with Oracle, Sybase, RedHat, Windows, and other technologies.
• Experience in troubleshooting network and desktop systems.

Responsibilities

• Support DISA Storefront Global Service Desk team with Tier I and II incidents.
• Perform proactive near-real-time system monitoring and troubleshooting.
• Resolve trouble tickets and verify issues with customers.

Skills

Communication

Problem Solving

Customer Service

Education

Bachelor’s Degree in a related technical discipline

Tools

BMC Remedy

JIRA Service Desk

ServiceNow

Job description

1 day ago Be among the first 25 applicants

Job ID: 2506780

Location: REMOTE WORK, DC, US

Date Posted: 2025-06-17

Category: Information Technology

Subcategory: Network Technician

Schedule: Full-time

Shift: Night Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: Yes

Description

SAIC is seeking a Network Technician with a fully adjudicated Secret clearance for fully remote work. The Help Desk Technician will support DISA Storefront Global Service Desk team and will be responsible for all Tier I and II escalated incidents, to perform proactive near-real-time system monitoring that is applicable to the DISA Storefront solutions/application(s); troubleshoot and resolve trouble tickets, collaborate with development team to recreate problems in test environment, verify issue resolution on customer’s behalf, verify with the customer that the issue has been resolved and update using the Remedy ticketing system. This is for the nightshift, 11pm-7am Eastern Time, 5 days per week starting on Sunday evenings.

Qualifications

Qualifications:

• Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, technical certifications, or training or work experience.
• 5+ years of directly related experience in supporting Tier II and Help Desk operations.
• Proficient in the use of BMC Remedy, or JIRA Service Desk, or PRISM, or ServiceNow “Support IT”, contract and purchasing software.
• Familiarization with specific technologies (e.g. Oracle, Sybase, RedHat, Windows, ClearCase, Serena etc.) desired.
• Proficiency in MS Office products.
• Knowledgeable in the use of remote-control utilities to resolve customer issues.
• Familiar with a variety of field’s concepts, practices, and procedures.
• Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software.
• Excellent communication, business analytical and problem-solving/trouble shooting skills.
• Effective Customer Service and management skills/capabilities; including a demonstrated ability to work cross-functionally (internally) and/or externally.
  
  

Clearance Requirement:

• Active Secret Clearance
  
  

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Defense and Space Manufacturing

Referrals increase your chances of interviewing at SAIC by 2x

Get notified about new Network Technician jobs in Washington, DC.

Washington, DC $120,000.00-$125,000.00 1 week ago

Arlington, VA $120,000.00-$125,000.00 1 week ago

District of Columbia, United States $40,001.00-$80,000.00 1 day ago

Gaithersburg, MD $125,000.00-$145,000.00 6 days ago

Washington, DC $100,000.00-$215,000.00 2 days ago

Senior Systems Administrator (Network Operation Center)

Oxon Hill, MD $140,000.00-$155,000.00 9 months ago

Oxon Hill, MD $145,000.00-$160,000.00 9 months ago

Maryland, United States $80,001.00-$120,000.00 1 day ago

Reston, VA $45,000.00-$60,000.00 4 months ago

Lorton, VA $93,580.00-$140,000.00 1 week ago

DHS Mid-Level Network Engineer with RHEL/Linux Experience

Network Engineer (Edge Operations) Level 1

Bethesda, MD $78,000.00-$83,468.00 2 weeks ago

Network Engineer (Datacenter Operations) Level II

Bethesda, MD $82,000.00-$91,467.00 2 weeks ago

Senior Systems Administrator (Network Security)

Oxon Hill, MD $140,000.00-$155,000.00 9 months ago

Maryland, United States $40,000.00-$60,000.00 2 weeks ago

Lorton, VA $93,580.00-$140,000.00 21 hours ago

Washington, DC $140,000.00-$185,000.00 6 days ago

Fairfax Station, VA $56,000.00-$117,500.00 1 month ago

Senior Staff Network Solutions Engineer (REMOTE)

Washington, DC $120,000.00-$260,000.00 2 days ago

Maryland, United States $122,000.00-$231,000.00 3 weeks ago

Maryland, United States $102,200.00-$170,300.00 1 month ago

Oxon Hill, MD $160,000.00-$175,000.00 9 months ago

Chevy Chase, MD $130,000.00-$300,000.00 2 days ago

Manager, Network Reliability Engineering (Remote, East Coast)

District of Columbia, United States $135,000.00-$215,000.00 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.