Support Technician / Help Desk and Operations

Randstad Digital; Austin (TX); On-site; USD 28,000 - 33,000; Part time

Job summary

Randstad Digital is seeking a Support Technician 1 for an Austin, TX contract role. Responsibilities include imaging machines, replacing hardware, and migrating user data as part of a computer/docking station refresh project. You will work with a SME and a project manager to deliver timely technical support.

Minimum 1 year of related experience, proficiency in Windows OS and MS Office, and the ability to lift up to 30 lbs are required. Strong customer service and teamwork are essential.

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in help desk, technical services or related field preferred.
• Proficiency with Windows operating systems and MS Office Suite.
• Ability to lift and relocate up to 30 lbs.
• Strong customer service and multitasking abilities.

Responsibilities

• Provide Level 1 support for a computer and docking station refresh project.
• Image machines, replace computers, migrate user data.
• Collaborate with agency SME and project manager.
• Troubleshoot and repair computer hardware and software.
• Maintain security controls and document service records.
• Support applications and hardware problems and assist in testing upgrades.

Skills

Customer service

Multitasking

Technical assistance

Team collaboration

Problem solving

Education

High School diploma

Tools

MS Office Suite

WordPerfect

Windows 11

Job description

job summary:

Position Title: Support Technician 1 (Technical Services, Help Desk and Operations)

(2) Level 1 Support Technicians, hereafter referred to as Candidate(s), who meet the general qualifications of Support Technician, Technical Services, Help Desk and Operations. May include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law.

Key Responsibilities:

Assist with the manual labor and support required for a computer and docking station refresh project.

Perform day-to-day work of imaging machines, replacing computers, and migrating user data.

Work as part of a team alongside an agency subject matter expert and a project manager.

Minimum Qualifications & Experience (1 Years Required):

Maintaining, troubleshooting, repairing, moving, and installing computer systems, hardware, and software.

Knowledge of personal computers, components, microcomputer terms, and Windows Operating Systems.

Experience using MS Office Suite and WordPerfect.

Providing technical assistance, handling multiple tasks, and delivering customer service.

Ability to lift and relocate up to 30 lbs.

High school diploma or equivalent.

Preferred Skill:

Windows 11 technical support experience.

Support Technicians (Support Technician, Technical Services, Help Desk and Operations)

Conditions: Subject to criminal background checks under Texas law.

Key Responsibilities:

Support the computer and docking station refresh project (imaging machines, replacing computers, and migrating user data).

Work collaboratively with an agency subject matter expert and project manager.

Minimum Qualifications (1 Year Experience Required):

Maintaining, troubleshooting, repairing, moving, and installing computer systems, hardware, and software.

Knowledge of personal computers, components, microcomputer terms, and Windows Operating Systems.

Experience using MS Office Suite and WordPerfect.

Technical assistance, multitasking, and customer service delivery.

Ability to lift and relocate up to 30 lbs.

High school diploma or equivalent.

Preferred Skills:

Windows 11 technical support experience.

location: Austin, Texas

job type: Contract

salary: $20 – 24 per hour

work hours: 8am to 5pm

education: High School

responsibilities:

• Level 1 Support Technicians, hereafter referred to as Candidate(s), who meet the general qualifications of Support Technician, Technical Services, Help Desk and Operations.
• Assist in the manual labor and support associated with the computer/docking station refresh project
• Perform day-to-day work of imaging, replacing computers, and migrating data
• Work as part of a team including an agency subject matter expert and a project manager
• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals
• Document, maintain, upgrade, or replace hardware and software systems
• Prepare or assist in the preparation of service record documentation
• Provide technical assistance and support for applications and hardware problems
• Install, maintain, move, and assist in testing and upgrading new and existing hardware and software
• Maintain necessary security controls over software
• Provide technical customer service and lift/relocate up to 30 lbs
• Access data from and transfer data to various local, state, or federal databases
• The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved

qualifications:

Level 1 Support Technicians, who meet the general qualifications of Support Technician, Technical Services, Help Desk and Operations.

Skills Matrix

Minimum Requirements:

1 Year of of experience Required

1 Skill in handling multiple tasks, prioritizing, and meeting deadlines.

1 Knowledge of personal computers, components, printers and microcomputers terms.

1 Ability to work cooperatively with others in a professional work environment.

1 Maintaining analyzing troubleshooting, and repairing computer systems, hardware, and computer peripherals.

1 Maintaining , upgrades or replacing hardware and software systems. 1 preparation of service record documentation.

1 Technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Maintains the necessary security controls over software.

1 Ability to provide excellent customer services. Ability to lift and relocate 30 lbs

1 Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Maintains the necessary security controls over software.

1 Experience using WordPerfect, MS Office Suite. Working knowledge of Windows Operating Systems. Skill in effective oral and written communication

1 Monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases.

1 Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures.

1 Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems and communicate effectively.

Preferred

1 Windows 11 technical support experience.

skills:

WordPerfect,computers,computer systems,MS Office Suite,Windows Operating Systems,Windows 11,Work as part of a team,customer service,Help Desk,imaging,installing,Technical Services,technical assistance,technical support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.