IT Support Technician

Indotronix UK; Austin (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

Indotronix UK is seeking staff to support a computer and docking station refresh project in Austin, TX. You will perform imaging, replacement of computers, and data migration under agency guidance, working with a SME and a project manager to coordinate efforts.

Candidates should have 1–3 years of experience and be capable of handling multiple tasks in a professional environment. Windows 11 experience is preferred but not required.

Qualifications

• Must be able to handle multiple tasks, prioritize, and meet deadlines.
• Keeps records, documents, and services for hardware/software upgrades.
• Provides technical assistance and supports hardware/software problems.
• Ability to lift and relocate up to 30 lbs.
• Experience with WordPerfect and MS Office Suite; working knowledge of Windows OS.
• Excellent verbal and written communication skills.

Responsibilities

• Assist in imaging, replacing computers, and migrating data.
• Work within a team including a SME and project manager to coordinate activities.
• Provide Windows 11 technical support as needed (preferred).

Skills

Multitasking

Customer Service

PC Hardware

Windows OS

Documentation

Data Migration

Team Coordination

Security Controls

Technical Support

Communication

Data Access

Education

High School Diploma

Tools

WordPerfect

MS Office Suite

Windows OS

Job description

Monday through Friday from 8:00 AM to 5:00 PM

Job Code: JPC - 210568

Location: [Austin, TX, 78701], United States

State: Texas

Experience: 1 - 3 Years

Payrate: $20-29/Hr

Required Documents

• Resume

Key Responsibilities

To assist in the manual labor and support associated with the computer/docking station refresh project. These staff would be performing the day-to-day work of imaging, replacing the computers and migrating the data. The process by which this is performed will be provided by the agency. These staff will be part of a team which include an agency subject matter expert, and a project manager to coordinate and lead the work. Windows 11 technical support experience would be helpful but is not required.

Candidate Skills and Qualifications

Minimum Requirements

• Skill in handling multiple tasks, prioritizing, and meeting deadlines. Knowledge of personal computers, components,printers and microcomputers terms. Ability to work cooperatively with others in a professional work environment.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Prepares or assists in the preparation of service record documentation.
• Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Maintains the necessary security controls over software.
• Ability to provide excellent customer services. Ability to lift and relocate 30 lbs
• Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Maintains the necessary security controls over software.
• Experience using WordPerfect, MS Office Suite. Working knowledge of Windows Operating Systems. Skill in effective oral and written communication
• Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications.May be responsible for accessing data from and transferring data to various local, state, or federal databases.
• Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures.
• Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems and communicate effectively.
• Education: Graduation from high school or equivalent
• Preferred: Windows 11 technical support experience.

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