Support Technician for Educational Technology

Women In Science; Troy (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Women In Science seeks a Support Technician for Educational Technology at Troy University to troubleshoot Canvas LMS issues, handle helpdesk requests, and assist students, staff, and faculty. You will work with Turnitin, Respondus, NetTutor, and Camtasia integrations and manage tickets in Team Dynamix to resolve technical problems.

The role requires a bachelor's degree or equivalent experience in PC technical support and knowledge of Learning Management Systems.

Qualifications

• Bachelor’s degree in a related field or equivalent combination of training and related work experience in PC technical support.
• Knowledge of commonly-used concepts, practices, and procedures with Learning Management Systems.

Skills

LMS knowledge

PC technical support

Helpdesk

Canvas LMS

Team Dynamix

Education

Bachelor's degree or equivalent

Tools

Canvas LMS

Turnitin

Respondus

Camtasia

Team Dynamix

Job description

Troy University

Troy, AL

Job posting number: #7373337

Posted: October 30, 2026

Application Deadline: Open Until Filled

Job Summary

The Support Technician for Educational Technology position is responsible for troubleshooting Canvas LMS issues, completing helpdesk requests in a timely manner in a high-paced environment and assisting and training students, staff and faculty as needed; assisting and installing ancillary systems that interface into the Canvas LMS, including Plagiarism Detection System (TurnitIn), Respondus Lockdown Monitor/Browser/4.0 Exam Bank, NetTutor Online Tutoring and Camtasia; working daily in the Team Dynamix ticketing support system to address and resolve technical issues within Canvas.

Minimum Qualifications

• Bachelor’s degree in a related field, OR equivalent combination of training and related work experience in PC technical support
• Knowledge of commonly-used concepts, practices, and procedures with Learning Management Systems.

Preferred Qualifications

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? No

Work Hours

This is a full-time position requiring 40 hours per week. Work hours are flexible and will include weekend coverage.