Canvas LMS Support Lead for Educational Technology

Troy University; Troy (AL); On-site; USD 60,000 - 76,000; Full time

Job summary

Troy University is seeking a Senior Support Analyst for Educational Technology to troubleshoot Canvas LMS issues, handle helpdesk requests, and train students and faculty. The role includes integrating ancillary systems like TurnitIn and Respondus, and creating training materials for faculty sessions.

Daily tasks involve using Team Dynamix for ticketing and coordinating with IT for seamless LMS operation and user support across campus.

Qualifications

• Bachelor’s degree in a related field.
• OR 5 years of experience in a tech support area.
• Skill in installation, troubleshooting and maintenance of tech hardware/software.
• Ability to interpret hardware/software specs and take action.
• Ability to manage multiple tasks and prioritize.
• Strong written and verbal communication skills.
• Excellent computer skills.

Responsibilities

• Troubleshoot Canvas LMS issues and complete helpdesk requests promptly.
• Assist and train students, staff and faculty as needed.
• Install and support ancillary systems interfacing with Canvas LMS (TurnitIn, Respondus, NetTutor, Camtasia).
• Work daily in Team Dynamix to address and resolve Canvas-related issues.
• Develop training materials and presentations for faculty training events.

Skills

Communication skills

Multitasking

Troubleshooting

Hardware/Software maintenance

Education

Bachelor’s degree in related field

Tools

Canvas LMS

TurnitIn

Respondus Monitor/Browser

NetTutor

Camtasia

Team Dynamix

Job description

Troy University is seeking a Senior Support Analyst for Educational Technology to troubleshoot Canvas LMS issues, handle helpdesk requests, and train students and faculty. The role includes integrating ancillary systems like TurnitIn and Respondus, and creating training materials for faculty sessions.

Daily tasks involve using Team Dynamix for ticketing and coordinating with IT for seamless LMS operation and user support across campus.