Support Technician for Educational Technology

Troy University; Troy (MI); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Troy University seeks a Support Technician for Educational Technology to assist faculty and students with learning platforms and classroom technology. This full-time role involves ticket handling, problem solving, and timely communication in a campus-based environment.

Applicants should have a bachelor’s degree or equivalent in a related field and solid knowledge of Learning Management Systems. The position offers flexible hours and weekend coverage at Troy.

Formación

• 1. Bachelor’s degree in a related field, OR equivalent combination of training and related work experience in PC technical support
• 2. Knowledge of commonly-used concepts, practices, and procedures with Learning Management Systems.

Conocimientos

Bachelor’s degree or related field

Learning Management System knowledge

PC technical support

Educación

Bachelor’s degree or equivalent

Related work experience in PC technical support

Descripción del empleo

Support Technician for Educational Technology

Position Title Support Technician for Educational Technology

Position Type

Department

Division

Division Finance and Administration

Campus

Campus Troy Online

Work Status

Work Status Full-Time (FT)

Temporary

Temporary No

Location

Location Troy - T01

Job Summary

Minimum Qualifications

1. Bachelor’s degree in a related field, OR equivalent combination of training and related work experience in PC technical support

2. Knowledge of commonly-used concepts, practices, and procedures with Learning Management Systems.

Preferred Qualifications

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? No

Work Hours

This is a full-time position requiring 40 hours per week. Work hours are flexible and will include weekend coverage.

List any hazardous conditions or physical demands required by this position

NA

Does this position have supervisory responsibility?

Last Day a Reference Provider Can Submit Reference

Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact [e-mail].

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Troy University employment website (www.troyuniversityjobs.com)
  • Chronicle of Higher Education
  • Higher Ed Jobs
  • Social Media website
  • Indeed
  • Other employment website (please specify below)
  • Employee Referral (please specify below)
  • Local newspaper (please specify below)
  • Professional journal (please specify below)
  • Other source (please specify below)
• Please specify:

  (Open Ended Question)

• * Regarding your current employment status, please select one of the following:
  • Not a current Troy University employee
  • Current part-time Troy employee (including adjunct faculty)
  • Current full-time Troy employee - initial appraisal period complete
  • Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
• * Do you have a Bachelor's degree in a related field, OR an equivalent combination of training and related work experience in PC technical support?
  • Yes
  • No

Required Documents

• Resume
• Cover Letter
• List of References

Optional Documents

• Unofficial Transcript 1

• Employment is contingent upon a satisfactory background check.
• Troy University is an Equal Employment Opportunity and affirmative Action employer.
• Troy University participates in eVerify.