Support Technician for Educational Technology

Troy University; Troy (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Troy University is seeking a Support Technician for Educational Technology to troubleshoot Canvas LMS issues, manage helpdesk requests, and assist students, staff, and faculty. The role supports interfaces with Turnitin, Respondus, NetTutor, and Camtasia, and uses Team Dynamix for ticketing in a fast-paced environment.

The position requires a 40-hour work week with flexible hours including weekend coverage, and a Bachelor's degree or equivalent experience in a related field.

Qualifications

• Bachelor's degree or equivalent combination of training and related work experience in PC technical support.
• Knowledge of commonly-used concepts, practices, and procedures with Learning Management Systems.

Responsibilities

• Troubleshoot Canvas LMS issues and resolve tickets in a timely manner.
• Complete helpdesk requests and provide support to students, staff and faculty.
• Assist and train students, staff and faculty on Canvas and related tools.
• Install and configure ancillary systems that interface with Canvas LMS (Turnitin, Respondus, NetTutor, Camtasia).
• Utilize Team Dynamix for ticketing to address and resolve technical issues.

Skills

Helpdesk support

Customer service

Troubleshooting

Communication

Education

Bachelor's degree or equivalent experience

Tools

Canvas LMS

Turnitin

Respondus

Camtasia

NetTutor

Job description

Posting Details

Posting Number: SF2613P

Position Title: Support Technician for Educational Technology

Position Type: Professional/Salaried

Department: Information Technology - Troy

Division: Finance and Administration

Campus: Troy Online

Work Status: Full-Time (FT)

Temporary: No

Location: Troy - T01

Job Summary: The Support Technician for Educational Technology position is responsible for troubleshooting Canvas LMS issues, completing helpdesk requests in a timely manner in a high-paced environment and assisting and training students, staff and faculty as needed; assisting and installing ancillary systems that interface into the Canvas LMS, including Plagiarism Detection System (TurnitIn), Respondus Lockdown Monitor/Browser/4.0 Exam Bank, NetTutor Online Tutoring and Camtasia; working daily in the Team Dynamix ticketing support system to address and resolve technical issues within Canvas.

1. 1. Bachelor's degree in a related field, OR equivalent combination of training and related work experience in PC technical support
2. 2. Knowledge of commonly-used concepts, practices, and procedures with Learning Management Systems.

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?: No

Work Hours: This is a full-time position requiring 40 hours per week. Work hours are flexible and will include weekend coverage.

List any hazardous conditions or physical demands required by this position: NA

Does this position have supervisory responsibility?: No

Posting Date: 10/26/2026

Open Until Filled: Yes