Senior Canvas LMS Administrator & Training Lead

Troy University; Troy, Northern (MI, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Troy University, located in Troy, Michigan, seeks a Senior Educational Technology Administrator to oversee the Canvas LMS, ensuring reliability, security, and optimal performance to support teaching and learning.

You will troubleshoot complex Canvas issues, provide advanced support to faculty, staff, students, and administrators, and manage tickets via TeamDynamix, including escalations to Instructure Support. You will also create training and online courses for campus users.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 5+ years in educational technology or technical support.
• Strong troubleshooting and analytical skills to resolve complex Canvas issues.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent written and verbal communication; able to create technical docs.
• Ability to work with diverse individuals.

Responsibilities

• Administer and maintain the Canvas LMS for reliability, security and performance.
• Provide advanced technical support to faculty, staff, students, and admins.
• Manage support requests via TeamDynamix and escalate to Instructure Support when needed.
• Perform remote troubleshooting sessions and system maintenance and upgrades.
• Create and maintain Canvas organizations and develop online training courses.
• Support evening and weekend coverage as required.

Skills

Troubleshooting

Analytical thinking

Documentation

Communication

Time management

Customer service

Education

Bachelor’s degree or equivalent experience

Educational technology experience

Tools

Canvas LMS

TeamDynamix

Instructure Support

Job description

Troy University, located in Troy, Michigan, seeks a Senior Educational Technology Administrator to oversee the Canvas LMS, ensuring reliability, security, and optimal performance to support teaching and learning.

You will troubleshoot complex Canvas issues, provide advanced support to faculty, staff, students, and administrators, and manage tickets via TeamDynamix, including escalations to Instructure Support. You will also create training and online courses for campus users.