Support Technician

EKHP Consulting, LLC; Austin (TX); On-site; USD 31,684 - 39,950; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A consulting firm is seeking a Support Technician in Austin, Texas. This role focuses on advanced technical support, system administration, and documentation of processes. Candidates should have strong skills in troubleshooting and should be familiar with Microsoft Active Directory. This is a contract position with a pay range of $23.00/hr - $29.00/hr, working 40 hours a week.

Qualifications

• Must have experience in providing advanced escalated technical support.
• Familiarity with triaging and troubleshooting customer issues is essential.
• Knowledge of Microsoft Active Directory is required.

Responsibilities

• Provide advanced and escalated technology service support.
• Log tickets and manage Service Desk queues.
• Document and publish processes/procedures.

Skills

Advanced technology service support

Complex hardware support

Preventative maintenance

Customer issue troubleshooting

Microsoft Active Directory

Microsoft desktop applications

Job description

This range is provided by EKHP Consulting, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00/hr - $29.00/hr

Direct message the job poster from EKHP Consulting, LLC

Austin Energy’s Edge Device Team is an agile department moving from a break fix environment to a managed desktop infrastructure by implementing standardized desktops, along with a feasible hardware/software lifecycle. This position will have heavy emphasis on advanced end-to-end technical support services on end-user hardware, software and application service requests.

NOTE: This contractor will work an 8-hour work schedule anywhere between the hours of 6:00AM-6:00PM depending on the need, not including a hour off for lunch. This position will work a 40-hour week.

Primary Roles and Responsibilities

Technical Support

• Provide advanced and escalated technology service support
• perform complex hardware, software, and applications support and preventative maintenance
• Log tickets (from phone calls, e-mail, voicemail, walk-ins) with appropriate content, priorities, impact, etc.
• Triage and troubleshoot customer issues; Escalation point as Tier 1/2 Support
• Implement support via Microsoft Active Directory
• Perform enterprise desktop installations and updates via managed services
• Perform call-backs within target-response-times
• Provide support of Microsoft desktop suite of applications (such as Office, IE, etc.)Monitor Service Desk queues
• oUpdate/escalate tickets as appropriate
• Monitor systems for problems/alerts
• Systems Administration
• Perform systems/accounts administration within target-response-times
• Assist with conference room Exchange calendars
• Support A/V setups for meetings

Documentation – systems and processes

• Document, test, and publish processes/procedures
• Participate in developing and testing knowledge management content (knowledgebase)
• Assist Service Desk resources with knowledge management activities
• Attend product training as deemed appropriate
• Achieve technical certifications as determined by IT management
• Maintain awareness of AE IT quality programs and standards

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Staffing and Recruiting

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Medical insurance

Vision insurance

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