Endpoint Support Specialist

Kforce Inc; Austin (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

Kforce is seeking an onsite Endpoint Support Specialist in Austin, TX for a one-year contract with potential to convert to full-time. The role supports multiple sites, primarily the downtown Austin office, delivering hands-on technical assistance for end-user devices.

You will break/fix desktop OS, mobile devices, printers, and related peripherals, install and update devices across branches, and train new users to improve productivity while following ITIL-like practices in a corporate

Qualifications

• 1+ years in a help desk or endpoint role.
• Strong working knowledge of desktop OS, peripherals, mobile devices, printers and print servers.
• Strong working knowledge of customer support in an enterprise environment.
• Excellent written and verbal communication skills.
• Proficient in Microsoft applications.

Responsibilities

• Provide break/fix support for phones, computers and printers to ensure endpoint assets function properly.
• Install new and updated end-user devices across the bank and network hardware at branches.
• Train new users to use hardware and software to maximize total work efficiency.

Skills

Help desk

Endpoint support

Desktop OS

Mobile devices

Printers

Print servers

Enterprise support

Communication

Microsoft Office

Job description

Responsibilities

Kforce has an exciting one-year contract position, with the opportunity to convert into a full-time role, with a client in Austin, TX. This client is seeking an onsite Endpoint Support Specialist, and the role supports various sites with the main office located in Downtown Austin.

• Provide break/fix support for phones, computers, and printers to ensure that endpoint technology assets function at optimal level
• Install new and updated end-user devices across the bank and network hardware at branches to ensure branch technology is up to date and to maintain a continuous replacement cycle
• Train new users to use hardware and software to maximize total work efficiency

Requirements

• 1+ years of experience in a help desk or endpoint role
• Strong working knowledge of desktop operating systems and peripherals, mobile devices, and printers and print servers
• Strong working knowledge of customer support practices in an enterprise environment
• Excellent written and verbal communication skills
• Proficient in Microsoft computer applications

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

Benefits

• medical/dental/vision insurance
• HSA
• FSA
• 401(k)
• life insurance
• disability insurance
• ADD insurance
• Salaried personnel receive paid time off
• Hourly employees are not eligible for paid time off unless required by law
• Hourly employees on a Service Contract Act project are eligible for paid sick leave
• This job is not eligible for bonuses, incentives or commissions

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.