Desktop Support Technician

HCLTech; Solon (OH); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Employee Assistance Program

Job summary

An established industry player is seeking an Onsite Support Technician to join their dynamic team. This role involves providing exceptional technical support to end users, ensuring their experience is seamless and efficient. You will be responsible for installing and configuring desktops, laptops, and mobile devices, as well as managing ticket queues and coordinating with vendors for hardware support. The company values diversity and offers a comprehensive benefits package, including medical, dental, and retirement plans. If you're passionate about technology and customer service, this is the perfect opportunity to grow your career in a supportive environment.

Qualifications

• 1-3 years of technical experience in end-user support.
• Ability to install and configure hardware and software.

Responsibilities

• Provide customer-facing end-user support and technical assistance.
• Manage ticket queues and ensure timely resolution of issues.
• Coordinate with vendors for hardware support and maintenance.

Skills

Technical Support

Customer Service

Troubleshooting

Ticket Management

Onsite Support

Education

High School Diploma

Technical Certification

Tools

Desktops

Laptops

Mobile Devices

Software Installation Tools

Job description

This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$36,000.00/yr - $59,000.00/yr

Talent Acquisition Management: Infrastructure

Job Description:

As an Onsite Support Technician with a minimum of one to three years of technical experience in providing quality services to the end users, the key roles and responsibilities include:

• Provide customer-facing end-user support that includes:
• Install and configure desktops, laptops, mobile devices, and associated peripherals and related software.
• Perform onsite updates, configuration changes, or software installations.
• Provide onsite technical assistance to end users.
• Identify potential issues that could adversely impact end user experience and follow through on action steps to prevent.
• Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
• Coordinate with vendors for provision of end-user support (e.g. hardware vendor technicians for warranty repair/replacement).
• Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
• Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
• Provide on-call support if required outside business hours on a rotational basis.

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Seniority level

Entry level

Employment type

Full-time

Job function

Advertising and Analyst

Industries

IT Services and IT Consulting