Field Service Technician

Getronics

Austin (TX)

On-site

USD 30,307 - 31,684

Full time

14 days+

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Job summary

A leading IT service company is seeking a Field Service Technician in Austin, Texas. This full-time role involves providing onsite repair and installation services for various IT products, ensuring service level agreements are met, and communicating with clients. Candidates should possess strong troubleshooting skills, a relevant technical qualification, and a high school diploma. The job offers an hourly rate between $22.00 and $23.00.

Qualifications

High school diploma or equivalent required.
6-12 months of relevant work experience preferred.
Experience with deskside support and ticket management tools is a bonus.

Responsibilities

Provide onsite hardware repair for various devices.
Perform maintenance and upgrades of IT products.
Communicate effectively with clients.

Skills

Customer support skills

Basic troubleshooting

Knowledge of operating systems

Ability to lift and move equipment

Education

High school diploma or equivalent

Relevant technical qualification

Tools

Repair toolkit

Job description

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This range is provided by Getronics. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $23.00/hr

Role Overview:

The Field Service Technician provides onsite repair and installation services for various OEM products, including desktops, laptops, and tablets. The role involves direct interaction with clients to address and resolve technical issues promptly and accurately.

Responsibilities:

Provide onsite hardware repair and installation for laptops, desktops, workstations, and tablets.
Perform maintenance, upgrades, and repairs of IT products.
Ensure all service level agreements (SLAs) are met.
Communicate effectively with clients and team members.
Prioritize and manage multiple technical issues simultaneously.
Complete administrative tasks related to each service call.
Follow company standards for security, safety, and quality.

Skills:

Ability to lift and move computer equipment up to 50 lbs.
Own a basic repair toolkit, PC, and mobile phone.
Strong customer support and communication skills.
Basic troubleshooting and break/fix skills for laptops and desktops.
Knowledge of operating systems, hardware, and standard software applications.
Ability to install, test, and configure desktop, laptop, and tablet systems.
Experience with software imaging and component replacements (e.g., memory, hard drives, SSDs, screens, keyboards).

Qualifications: