Support Staff

Mississippi Department of Employment Security; West Point (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

The Mississippi Department of Employment Security seeks an Administrative Support Assistant to provide friendly, customer-focused clerical support in a busy state office. You will answer telephone calls, direct inquiries, scan and organize files, and manage mail and routine office tasks to keep operations running smoothly.

Ideal candidates have strong organizational skills, attention to detail, and the ability to multitask.

Qualifications

• Strong customer service and telephone communication skills.
• Proficiency with scanning, filing, and general office equipment.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Dependable, professional, and able to work independently; valid drivers license preferred.

Responsibilities

• Answering and directing telephone calls with professionalism and excellent customer service.
• Scanning, organizing, and maintaining electronic and paper files.
• Running office errands, including trips to the post office.
• Metering and preparing outgoing mail.
• Assisting with the processing and assembly of tax returns.
• Filing documents accurately and efficiently.
• Preparing and mailing invoices.
• Processing rewards and credit card/standard payments.
• Preparing and mailing certified mail with return receipts.
• Providing additional administrative support as needed.

Skills

Customer service

Office equipment

Organizational skills

Multitasking

Valid drivers license

Job description

Administrative Support Assistant

Responsibilities Include

• Answering and directing telephone calls with professionalism and excellent customer service.
• Scanning, organizing, and maintaining electronic and paper files.
• Running office errands, including trips to the post office.
• Metering and preparing outgoing mail.
• Assisting with the processing and assembly of tax returns.
• Maintaining the office coffee station and ensuring it is clean and stocked.
• Performing general office housekeeping and maintaining an organized workspace.
• Filing documents accurately and efficiently.
• Preparing and mailing invoices.
• Processing rewards and credit card/standard payments.
• Preparing and mailing certified mail with return receipts.Providing additional administrative support as needed.

Qualifications

• Strong customer service and telephone communication skills.
• Proficiency with scanning, filing, and general office equipment.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.Dependable, professional, and able to work independently.
• Valid driver's license and reliable transportation for local office errands preferred.