Frontline Support Associate - German and... - M Plus Serbia d.o.o.

Infostud Group; United States; Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Remote work

Flexible contracts (FT/PT)

Benefits package

Paid training

Birthday day off

International team

Job summary

M Plus Serbia, a Business Process Outsourcing company, seeks a Frontline Support Associate fluent in German and English to assist customers, couriers, and venue partners. You’ll help ensure orders move from kitchen to customer with exceptional service.

This remote role offers flexible contracts (FT or PT, including 4 or 6 hours/day), paid training, benefits like health insurance and discounts, and growth within an international team.

Qualifications

• Fluent in German and English with strong communication ability.
• Able to multitask in a fast-paced environment and work well in a team.
• Customer-centric mindset with desire to deliver exceptional service.

Responsibilities

• Support customers, couriers, or venue partners via live chat and phone.
• Ensure smooth delivery operations and that each order reaches its destination on time.

Skills

German language

English language

Communication skills

Teamwork

Fast learner

Multitasking

Customer focus

Job description

Frontline Support Associate - German and English language

M Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.

Are you a foodie who loves helping others? Do you have a knack for great communication and want to be the hero who ensures that orders get from the kitchen to the customer—on time, every time? If you’re excited about making an impact, solving problems, and delivering an exceptional experience—this is the role for you!

Why You Should Join Us:

We’re dedicated to delivering exceptional experiences—not just through food deliveries, but in how we support our team and customers. As a Frontline Support Associate, you’ll be the face of the company, helping customers, restaurant partners or couriers every step of the way. Each interaction is your chance to make a real impact and ensure everything runs smoothly from order to delivery.

What You’ll Be Doing:

• Supporting customers, couriers, or venue partners via live chat and phone.
• Ensuring smooth delivery operations, making sure that each order reaches its destination on time.

Who You Are:

• You have advanced communication skills in both German and English.
• You’re a fast learner, able to manage multiple tasks, and comfortable in a fast-paced environment.
• Customer-focused - we’re here to create exceptional experiences for our customers, every time they reach out.
• You love being part of a team and enjoy problem-solving with others.
• You can commit to various shift hours, as our service is open 7 days a week.
• No prior experience? No problem! We’re looking for students or anyone with a hunger to learn and grow.

What We Offer You:

• Remote work: Enjoy working from the comfort of your own home.
• Flexible contract options: Choose a full-time or part-time (4 or 6 hours/day) contract model.
• Comprehensive benefits package: Private health insurance, employee discounts, paid training, birthday day off, and more!
• Work in a large, international team!

Ready to Join Us?

If you’re looking for a role where every day brings something new and you can make a difference in customers' lives, apply now and be part of an exciting, fast-growing company!