Support Specialist (Night Shift)

M Plus Serbia; United States; Remote; USD 25,000 - 41,000; Full time

Benefits offered by this job

Remote work

Paid training

Private health insurance

Birthday off

Partner discounts

Job summary

M Plus Serbia is seeking a passionate Support Specialist to deliver on-call support, troubleshoot hardware and software, and assist with new customer launches. You will work remotely, engaging with customers and translating technical details into layman's terms.

Expect to manage multiple priorities, possess strong English communication, and contribute to training efforts. This role emphasizes independence, night shifts, and weekend availability in a fast-growing team.

Qualifications

• Fluent written and verbal English communication required.
• Ability to identify customer needs and provide effective solutions.
• Strong problem-solving and critical thinking skills.
• Self-motivated with the ability to work independently and handle unexpected situations.
• Ability to juggle multiple priorities and meet deadlines.

Responsibilities

• Provide on-call support for hardware and software.
• Troubleshoot and maintain hardware and software across sites.
• Set up and install hardware for new sites or launches.
• Inputs data for client sites and supports new customer launches.
• Lead training sessions and create templates to improve communication.

Skills

Excellent English comms

Critical thinking

Self-driven

Prioritization

Customer communication

Tools

Microsoft Office (Teams, Word, Excel)

Job description

We are seeking a passionate and tech-savvy Support Specialist to join us. This role involves providing on-call support, managing and troubleshooting hardware and software, and supporting new customer launches.

We're committed to bringing passion and customer focus to the business.

Primary Responsibilities:

• On-call responsiveness to support inquiries, both virtually and in-person
• Managing, maintaining, and troubleshooting hardware and software across sites
• Setting up and installing hardware
• Inputting data for client sites
• New customer launch support
• Leading training sessions
• Creating templates to make communication more efficient
• Communicating technical details to users in layman’s terms

What we expect from you :

• Excellent English communication skills, both written and verbal
• Communicate effectively with customers to identify needs and provide solutions
• Strong critical thinking skills
• Self-driven, can operate independently, and respond to unexpected situations with confidence
• Able to manage multiple competing priorities
• Must have good Microsoft office skills with a working knowledge of Teams, Word and Excel
• Experience with various operating systems and POS systems is a plus
• Willingness to work primarily during night shifts, including weekends

What you will get from us:

• Remote model of work
• Paid trainingOpportunity to work with a dynamic, fast-growing team
• Private health insurance
• Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries)