Support Specialist for Photographers: Tech & Color Workflow

Capture One; Kentucky; On-site; USD 52,000 - 68,000; Full time

Job summary

Capture One is seeking a Support Specialist to be on the front line helping photographers succeed. You will resolve issues, teach new features, and support during live shoots, collaborating with a global team to ensure customers feel heard and supported.

You will gain deep product knowledge, relay clear feedback to Engineering and Product, and help improve knowledge bases, content, and workflows while maintaining a friendly, professional community for photographers.

Qualifications

• Experience in technical support, ideally software/SaaS.
• Strong troubleshooting ability with clear issue reproduction.
• Solid macOS and Windows knowledge, hardware and performance.
• Clear, customer-friendly explanations of technical concepts.
• Excellent written and verbal English communication.

Responsibilities

• Deliver high-quality technical support to photographers across our support channels with clarity, accuracy, and empathy.
• Troubleshoot complex software issues across macOS and Windows, including installation, performance, tethering, color management, and workflows.
• Analyze logs, system configurations, and reproduction steps to identify root causes.
• Reproduce, document, and escalate bugs with clear technical detail, collaborating closely with Engineering and Product teams.
• Support customers in real-world, time-sensitive scenarios by guiding them through advanced features and workflows.
• Contribute to the continuous improvement of support workflows by sharing feedback, identifying friction points, and suggesting practical improvements.
• Actively contribute insights from customer interactions to help inform product improvements, user education, and support content.
• Participate in maintaining and improving internal and external knowledge bases, including documentation, known issues, and best practices.
• Engage professionally and thoughtfully with the Capture One community, helping foster a supportive and trusted environment for photographers.
• Collaborate closely with fellow Support Specialists and cross-functional teams to ensure a consistent, human, and high-quality support experience across regions and platforms.

Skills

Technical support

Troubleshooting

Customer empathy

English communication

Cross-functional collaboration

Job description

Capture One is seeking a Support Specialist to be on the front line helping photographers succeed. You will resolve issues, teach new features, and support during live shoots, collaborating with a global team to ensure customers feel heard and supported.

You will gain deep product knowledge, relay clear feedback to Engineering and Product, and help improve knowledge bases, content, and workflows while maintaining a friendly, professional community for photographers.