Remote Camera Pro Support Specialist II

Canon Information Technology Services; Charlotte (NC); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Remote work style

Various scheduling options

Paid orientation and training

Benefits (medical, vision, dental, etc

Company-paid holidays

Paid time off

401(k) with company match

Employee assistance program

Tuition reimbursement

Employee discounts

Pay differentials

Job summary

Canon Information Technology Services is seeking a Camera Pro Support Representative II to provide expert technical support for Canon consumer cameras and video products. This remote role requires strong customer service skills, product knowledge, and the ability to troubleshoot across multiple systems.

You will support Canon Professional Services members, document interactions in CRM, and escalate complex issues as needed.

Qualifications

• High school diploma or equivalent.
• 1-2 years of directly related experience.
• Strong verbal and written communication skills.
• Proficiency in troubleshooting and problem-solving.
• Patience and empathy when supporting customers.
• Experience in customer service or technical support roles.
• Knowledge of computer hardware, software, and operating systems.
• Ability to multitask, prioritize, and navigate multiple software systems in a remote/virtual environment.
• Advanced camera/photography knowledge (DSLR, lenses, sensors, video resolutions, etc.)

Responsibilities

• Provide expert technical assistance for Canon consumer camera and video products via phone.
• Assist customers with service requests, repair status updates, and payment processing.
• Support CPS (Canon Professional Services) members with troubleshooting, service coordination, equipment inquiries, and membership renewals.
• Guide users through detailed, step‑by‑step troubleshooting using product knowledge and support resources.
• Accurately document customer interactions using CRM (Customer Relationship Management) tools to ensure consistent service and tracking.
• Escalate unresolved or complex issues to the appropriate internal teams as needed.
• Identify opportunities to recommend Canon's Total Care solutions and enhance overall customer value.
• Stay up to date on Canon products, services, and support tools through regular training and self‑study.
• Consistently meet or exceed performance standards in reliability, communication, technical knowledge, and customer satisfaction
• Collaborate with team members and cross‑functional departments to improve service delivery.
• Perform additional support duties as assigned to contribute to team success

Skills

Verbal communication

Written communication

Troubleshooting

Problem solving

Patience

Customer service

Computer hardware knowledge

Software knowledge

Remote navigation

Camera knowledge

Education

High school diploma

Job description

Canon Information Technology Services is seeking a Camera Pro Support Representative II to provide expert technical support for Canon consumer cameras and video products. This remote role requires strong customer service skills, product knowledge, and the ability to troubleshoot across multiple systems.

You will support Canon Professional Services members, document interactions in CRM, and escalate complex issues as needed.