Camera Pro Support Specialist II - Remote

Canon Information Technology Services; New York (NY); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training included

Benefits package

Company holidays

Paid time off

401(k) match

Employee assistance

Tuition reimbursement

Employee discounts

Pay differentials

Job summary

Canon Info Technology Services is seeking a Camera Pro Support Representative II for remote work with flexible scheduling. You will deliver expert technical assistance for Canon consumer cameras and CPS members, handling service requests, troubleshooting, and documentation while maintaining high customer satisfaction.

Ideal candidates have 1-2 years of related experience, strong communication skills, and advanced camera knowledge.

Qualifications

• High school diploma or equivalent.
• 1-2 years of related experience.
• Strong verbal and written communication skills.
• Proficiency in troubleshooting and problem-solving.
• Advanced camera/photography knowledge (DSLR, lenses, sensors).
• Experience in customer service or technical support.

Responsibilities

• Provide expert technical assistance for Canon consumer camera and video products via phone.
• Assist customers with service requests, repair status updates, and payment processing.
• Support CPS (Canon Professional Services) members with troubleshooting, service coordination, equipment inquiries, and membership renewals.
• Guide users through detailed, step-by-step troubleshooting using product knowledge and support resources.
• Document customer interactions using CRM tools to ensure consistent service and tracking.
• Escalate unresolved or complex issues to the appropriate internal teams as needed.
• Identify opportunities to recommend Canon"s Total Care solutions and enhance customer value.
• Stay up to date on Canon products, services, and support tools through regular training and self-study.
• Collaborate with team members and cross-functional departments to improve service delivery.
• Perform additional support duties as assigned to contribute to team success.

Skills

Verbal communication

Written communication

Troubleshooting

Customer service

Camera knowledge

Education

High school diploma or equivalent

Tools

CRM software

Job description

Canon Info Technology Services is seeking a Camera Pro Support Representative II for remote work with flexible scheduling. You will deliver expert technical assistance for Canon consumer cameras and CPS members, handling service requests, troubleshooting, and documentation while maintaining high customer satisfaction.

Ideal candidates have 1-2 years of related experience, strong communication skills, and advanced camera knowledge.