Remote Camera Pro Support Specialist II

Canon Information Technology Services; Indianapolis (IN); À distance; USD 38 000 - 40 000; Plein temps

Avantages offerts par ce poste

Remote work style

Paid orientation and training

Benefits package

401(k) with company match

Employee discounts

Résumé du poste

Canon Information Technology Services is seeking a Camera Pro Support Representative II for a remote, full-time role. You will deliver expert technical assistance for Canon camera and video products via phone and help CPS members with troubleshooting and service coordination.

Ideal candidates have 1-2 years in customer service or tech support, strong communication skills, and advanced photography knowledge.

Qualifications

• High school diploma or equivalent.
• 1-2 years of directly related experience.
• Strong verbal and written communication skills.

Responsabilités

• Provide expert technical assistance for Canon consumer camera and video products via phone.
• Assist customers with service requests, repair status updates, and payment processing.
• Support CPS members with troubleshooting, service coordination, equipment inquiries, and membership renewals.
• Document customer interactions using CRM to ensure consistent service and tracking.
• Escalate unresolved or complex issues to the appropriate internal teams as needed.

Connaissances

Verbal communication

Written communication

Troubleshooting

Customer service

Photography knowledge

Formation

High school diploma

Outils

CRM

Description du poste

Canon Information Technology Services is seeking a Camera Pro Support Representative II for a remote, full-time role. You will deliver expert technical assistance for Canon camera and video products via phone and help CPS members with troubleshooting and service coordination.

Ideal candidates have 1-2 years in customer service or tech support, strong communication skills, and advanced photography knowledge.