Remote Camera Pro Support Specialist II

Canon Solutions America; United States; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Remote work style

Flexible scheduling

Paid training

Medical insurance

Job summary

Canon ITS is seeking a Tier 2 Camera Pro Support Representative to provide expert technical assistance for Canon consumer cameras and CPS members. This remote position offers full-time hours, comprehensive benefits, and paid orientation.

You will document interactions in CRM and escalate complex issues while staying current with Canon products and support tools. Ideal candidates have 1-2 years in customer service or technical support, strong communication, and advanced photography knowledge.

Qualifications

• 1-2 years of directly related experience.
• Strong verbal and written communication skills.
• Proficiency in troubleshooting and problem-solving.
• Patience and empathy when supporting customers.
• Experience in customer service or technical support roles.

Responsibilities

• Provide expert technical assistance for Canon consumer camera and video products via phone.
• Assist customers with service requests, repair status updates, and payment processing.
• Support CPS members with troubleshooting, service coordination, equipment inquiries, and membership renewals.
• Guide users through detailed, step-by-step troubleshooting using product knowledge and support resources.
• Accurately document customer interactions using CRM tools to ensure consistent service and tracking.
• Escalate unresolved or complex issues to the appropriate internal teams as needed.
• Identify opportunities to recommend Canon Total Care solutions and enhance customer value.
• Stay up to date on Canon products, services, and support tools through regular training and self-study.
• Collaborate with team members and cross-functional departments to improve service delivery.

Skills

Customer support

Technical troubleshooting

Photography knowledge

CRM usage

Written & verbal comms

Multitasking

Education

High school diploma

Tools

CRM software

Job description

Canon ITS is seeking a Tier 2 Camera Pro Support Representative to provide expert technical assistance for Canon consumer cameras and CPS members. This remote position offers full-time hours, comprehensive benefits, and paid orientation.

You will document interactions in CRM and escalate complex issues while staying current with Canon products and support tools. Ideal candidates have 1-2 years in customer service or technical support, strong communication, and advanced photography knowledge.