Photo Studio Technical Support - Jamf Admin

Ztek Consulting; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A dynamic digital studio is seeking a Technical Associate with expertise in Macintosh systems and scripting for a contract position. The role includes providing IT support, maintaining hardware and infrastructure, and leveraging AI tools for automation. Ideal candidates will have a deep understanding of the Mac OS, as well as strong troubleshooting skills in high-pressure environments. Join a collaborative team to ensure operational excellence in a fast-paced production environment.

Qualifications

• Deep understanding of the Macintosh operating system and troubleshooting utilities.
• Functional knowledge of Python, Bash, or AppleScript for generating and refining code.
• Ability to troubleshoot Wi‑Fi and Ethernet connection issues.
• Familiarity with monitor calibration hardware/software like ColorNavigator.
• Ability to resolve technical failures quickly during high-pressure situations.
• A customer-focused attitude when supporting creative staff.
• A passion for technology and understanding file workflows.

Responsibilities

• Deploy and configure workstations using Jamf for studio staff.
• Maintain and troubleshoot studio network infrastructure.
• Utilize AI tools for workflow automation scripting.
• Responsible for inventory control and asset tracking.
• Provide emergency troubleshooting during photo shoots.

Skills

Mac OS Mastery

Scripting Logic

Network Fundamentals

Color Management

High‑Stakes Problem Solving

Customer Service

Curiosity

Tools

Jamf

Capture One

Digital Asset Management Systems

Job description

Photo Studio Technical Support – Jamf Admin

About the Role

Seeking a Technical Associate to provide exceptional production support in a fast‑paced, high‑volume digital studio. This role is a unique hybrid of IT support, studio operations, and workflow automation. You will serve as the primary support for Macintosh workstations, manage hardware inventory, and ensure the technical infrastructure of the studio runs smoothly.

Crucially, this role embraces modern efficiency; we are looking for a candidate who can leverage AI tools to accelerate the creation of scripts (Python, Bash, AppleScript) and support custom applications. While this is a technical support role, you will work cross‑functionally to support Photographers, Art Directors, and Retouchers, ensuring that technology never slows down the creative process.

Key Responsibilities

1. Studio Systems & Hardware Support
   • Mac Fleet Management: Deploy and configure Macintosh workstations using Jamf. Troubleshoot hardware/software issues for the entire studio staff.
   • Color Precision: Perform regular monitor calibration (Eizo/NEC) to ensure color accuracy across all capture and retouching stations.
   • Peripherals & Infrastructure: Maintain and troubleshoot studio infrastructure, including Wi‑Fi connectivity, network ports, Zoom Room configurations, and internal corporate badge printers.
   • Physical Setup: Manage the physical setup of computer equipment on carts and workstations for incoming talent and crew.
2. Scripting, Automation & AI
   • AI‑Assisted Development: Utilize AI tools (LLMs) to efficiently write, debug, and optimize scripts for workflow automation.
   • Tool Maintenance: Support and maintain custom internal applications written in Python, AppleScript, and Bash.
   • Innovation: Proactively identify repetitive manual tasks in the studio workflow that can be solved with logical scripting solutions.
3. Asset Management & Operations
   • Inventory Control: Responsible for the check‑in/check‑out process of technical gear. Maintain accurate asset tracking records.
   • DAM Support: Act as backup support for the Digital Asset Management system. Assist in training freelancers and staff on specific search queries and asset retrieval.
   • Emergency On‑Set Support: While not a Digital Tech role, provide emergency backup troubleshooting for tethering issues (Capture One/Camera connectivity) when immediate resolution is required to keep a shoot moving.

Qualifications

• Technical Expertise
  • Mac OS Mastery: Deep understanding of the Macintosh operating system, file structures, and troubleshooting utilities.
  • Scripting Logic: Functional knowledge of Python, Bash, or AppleScript, with a specific aptitude for using AI tools to generate and refine code.
  • Network Fundamentals: Ability to troubleshoot Wi‑Fi, Ethernet, and server connection issues in a corporate environment.
  • Color Management: Familiarity with monitor calibration hardware and software (e.g., ColorNavigator, i1Profiler).
  • High‑Stakes Problem Solving: Ability to remain calm and resolve technical failures quickly during high‑pressure photo shoots (>$50k+ daily impact).
  • Customer Service: A “no task is too small” attitude when supporting Art Directors, Photographers, and supporting roles.
  • Curiosity: A genuine passion for new technology and a desire to learn how files move from capture to server.
• Nice‑to‑Haves (Bonus)
  • Jamf Administration: Certification or experience building policies (not just deploying).
  • Capture One: Experience with tethered photography workflows.
  • DAM Systems: Experience with enterprise‑level Asset Management tools.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Production – Industries: Retail Apparel and Fashion