Support Specialist

Spherion Staffing, LLC; Madison (WI); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Medical, prescription, dental, vision

AD&D and life insurance

Short-term disability

Job summary

Spherion Staffing, LLC is hiring a Support Specialist in the Middleton area to help customers with product inquiries, troubleshoot basic issues, and ensure smooth service operations.

You'll respond via phone, email, and chat under guidance from senior team members, log interactions, and coordinate repairs or loaner equipment. This temporary role offers exposure to electronics and technical theater support in a collaborative, global headquarters environment.

Qualifications

• Associate degree or equivalent education plus 3–5 years related work experience.
• Experience in customer service, help desk, or technical theater preferred.
• Basic familiarity with electronics or technical theater equipment a plus.
• Strong communication skills and desire to build troubleshooting abilities.
• Proficiency with Windows computers and Microsoft Office 365.
• Flexibility to work occasional evenings or weekends.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with guidance from senior team members.
• Help troubleshoot basic technical issues and escalate complex cases.
• Log customer interactions, track cases, and maintain service records.
• Prepare repair documentation and coordinate part replacements or loaner equipment.
• Assist with updating knowledge base systems and relay customer details to repair technicians.

Skills

Customer service

Troubleshooting

Communication

Documentation

Technical theater

Education

Associate degree or equivalent education

Tools

Windows

Microsoft Office 365

Job description

Terms

I am at least 18 years old

I am legally authorized to work in the United States

We're hiring a Support Specialist for an entertainment lighting and control manufacturer in the Middleton area. If you enjoy helping people solve technical challenges and thrive in a collaborative environment, this opportunity is ideal for you. In this role, you will deliver exceptional service by assisting customers with product inquiries, troubleshooting technical issues, and ensuring smooth service operations.

Role Highlights

• Pay range: $19.50 per hour
• Schedule: Monday - Friday, 8:30 AM - 5:00 PM
• Role type: Temporary (3-Month Assignment)
• Great entry point to build skills in technical support, electronics, and documentation
• Friendly, collaborative environment at a global headquarters

What You’ll Do

• Respond to customer inquiries via phone, email, and chat with guidance from senior team members
• Help troubleshoot basic technical issues and elevate complex cases to experienced specialists
• Log customer interactions, track cases, and maintain accurate service records
• Prepare repair documentation and coordinate part replacements or loaner equipment
• Assist with updating knowledge base systems and relay customer details to repair technicians

What You’ll Bring

• Associate degree or equivalent education combined with 3 to 5 years of related work experience
• Prior experience in customer service, help desk operations, or technical theater is preferred
• Basic familiarity with electronics or technical theater equipment is a plus
• Strong communication skills and a desire to build troubleshooting abilities
• Proficiency with Windows computers and Microsoft Office 365
• Flexibility to work occasional evenings or weekends if needed

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:

• medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability (all benefits are based on eligibility).

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].