Customer Care Representative

Spherion Staffing, LLC; Madison (WI); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Spherion is partnering with a growing medical device manufacturer in Madison, WI to find a Customer Care Representative. The role focuses on serving as a key contact for client orders, product inquiries, and account support.

The successful candidate will handle inbound calls and emails, process orders in Oracle ERP, and collaborate with logistics and sales to resolve questions. A high school diploma and 1+ year of customer service experience are required.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Experience assisting international customers is a strong plus.
• Proficiency in Microsoft Office including Outlook, Word, and Excel.
• Strong data entry skills, attention to detail, and clear communication.

Responsibilities

• Answer inbound customer calls and emails regarding orders, pricing, and product details.
• Process customer orders and handle account updates accurately in Oracle ERP.
• Collaborate with logistics, supply chain, and sales teams to resolve customer questions.
• Issue return merchandise authorizations and help with basic product troubleshooting.
• Participate in daily department meetings to discuss goals and team improvements.

Skills

Customer service

Data entry

Attention to detail

Clear communication

International customers

Education

High school diploma or equivalent

Tools

Oracle ERP

Microsoft Office

Job description

Spherion is partnering with a growing medical device manufacturer in Madison, WI to find a Customer Care Representative! If you thrive on building positive customer connections and turning everyday questions into great experiences, you will love this team. In this Customer Care Representative role, you will serve as a key point of contact for client orders, product inquiries, and account support.

Terms

I am at least 18 years old

I am legally authorized to work in the United States

Role Highlights

• -$20 per hour
• -1st shift schedule from 8:00 AM to 4:30 PM
• -Temp-to-hire position
• -Competitive benefits package

What You Will Do

• Answer inbound customer calls and emails regarding orders, pricing, and product details
• Process customer orders and handle account updates accurately in Oracle ERP
• Collaborate with logistics, supply chain, and sales teams to resolve customer questions
• Issue return merchandise authorizations and help with basic product troubleshooting
• Participate in daily department meetings to discuss goals and team improvements

What You Will Bring

• High school diploma or equivalent
• At least 1 year of customer service experience preferred
• Experience assisting international customers is a strong plus
• Proficiency in Microsoft Office including Outlook, Word, and Excel
• Strong data entry skills, attention to detail, and clear communication

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability (all benefits are based on eligibility).

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

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