Support Services Technician

South Dakota State University; Brookings (SD); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Retirement plans

Paid holidays

Vacation leave

Tuition reduction

Relocation benefits

Job summary

South Dakota State University (SDState) invites qualified candidates for an IT Support Desk role on the Brookings Main Campus, providing desktop, laptop, Mac and Windows support to faculty, staff and students.

The position offers learning opportunities to grow technical skills, a comprehensive benefits package, and relocation assistance per university guidelines. Authorization to work in the U.S. is required; sponsorship is not available.

Qualifications

• Knowledge of a wide variety of computer software, hardware, telephony and peripherals.
• Familiarity with university IT security standards and applying them in support processes.
• Strong interpersonal and customer service skills to assist users with varying technical understanding.
• In-depth hardware and software troubleshooting.
• Experience installing operating systems and software.
• Awareness of ITIL/ITSM concepts and best practices.

Responsibilities

• Provide technical support for faculty, staff, and students.
• Support desktop and laptop computers (Mac and Windows).
• Deliver a wide range of computer, client, and network support to ensure proper installations, maintenance, and troubleshooting of hardware and software.

Skills

Hardware & software

IT security standards

Customer service

Troubleshooting

Operating systems

ITIL/ITSM

Job description

Salary: Minimum of $22.51 per hour, depending upon qualifications, plus benefits.

The South Dakota State University (SDState) IT Support Desk is growing, and we need a position to provide service to the Brookings Main Campus primarily. If you are looking for an opportunity to learn and grow your technology skills, then this might just be the opportunity you have been waiting for.

SDState is the state’s largest, most comprehensive university with over $94 million annual research expenditures, more than 200 academic programs and an enrollment of approximately 12,000 students. The university is part of adynamic community for families, students, young professionals, and retirees, which offers an abundance of attractions and activities.

This position is located inBrookings, SD.

Must be authorized to work in the U.S. Sponsorship is not available for this position.

Job Responsibilities:

This position will provide technical support for faculty, staff, and students. Service desktop and laptop mac and windows based computers. Provide a wide variety of computer, client, and network support to ensure effective installations, maintenance, and troubleshooting of computer hardware and software.

Benefits:

SDState offers a wide range of excellent benefits including medical, dental, and flexible benefits, retirement plans, compensation packages, paid holidays, and vacation leave. We offer a generous retirement plan that includes 6% matching, 10 hours of annual leave each month, 9.34 hours of sick leave each month, and eleven paid holidays.Employees also have access to internal and state-sponsored training as well as reduced tuition for state-supported courses at all State of South Dakota academic institutions. Relocation benefits are available per university’s guidelines.

Knowledge, Skills & Abilities:

Knowledge of:

• A wide variety of computer software, hardware, telephony and peripherals.
• University IT Security standards and incorporate that knowledge in the support process.
• Interpersonal and customer service skills to assist and respond to questions from users with a range of technical understanding from very limited to advanced.
• In depth hardware and software troubleshooting.
• Installing operating systems and software.
• Industry standards such asITIL(information technology infrastructure library),ITSM(information technology service management).

Skill & Ability to:

• Diagnose and resolve workstation, laptop and network problems.
• Operate a variety of software applications.
• Establish effective working relationships.
• Communicate effectively, both verbally and in writing, with students, staff, faculty and visitors.
• Work both independently and as part of a team.
• Identify areas for professional growth and learn new skills.

Required License:

Valid driver’s license or ability to obtain one within 30 days of hire.

Any offer of employment is contingent on the university’s verification of credentials and other information required by law and/or university policies, including but not limited to, successful completion of a criminal background check. SDState is a tobacco free environment. It is the policy of the University to maintain a drug-free environment and to thereby establish, promote, and maintain a safe and healthy working and learning environment for employees and students. This position is subject to South Dakota State University’s Drug and Alcohol Testing Policy 4:14.

[CSA02851P; SE8923; 08102]

For additional information regarding this position or questions about the online application process, please contact Human Resources at 605-688-4128.

South Dakota State University promotes access to and opportunities for all to receive the benefit of and participate in education, research, and service and is especially interested in candidates that can contribute to this land-grant access mission.SDSUis an equal opportunity employer. All qualified applicants will receive consideration without regard to, andSDSUprohibits unlawful discrimination of all legally protected classes in the offering of all educational programs and employment. Arrangements for accommodations required by disabilities can be made by [e-mail]. Individuals with concerns regarding discrimination should contact: Equal Opportunity Officer/Title IX Coordinator, Human Resources, Morrill Hall 100,SDSU, Brookings, SD 57007. Phone: [phone].