Program Assistant I

South Dakota State University; Brookings (SD); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and flexible benefits

Retirement plan with 6% match

Paid holidays and vacation leave

Tuition benefits for state-supported (

Relocation assistance

Job summary

South Dakota State University’s Registrar’s Office is hiring a Program Assistant I in Brookings, SD, to support student registration and academic records maintenance. Key duties include managing withdrawals, petitions, and readmission after suspension, and assisting with NCAA athletic compliance.

The role emphasizes accurate record-keeping, policy interpretation, and responsive service to students, advisors, faculty, and campus units. A background check and credential verification are required.

Qualifications

• Experience with student registrations or academic records preferred.
• Experience handling confidential information and compliance.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service and communication skills.

Responsibilities

• Coordinate student withdrawals and petition processes.
• Support readmission following suspension and athletic compliance.
• Respond to Registrar’s Office inquiries and help improve processes.

Skills

Adaptability

Patience

Empathy

Multitasking

Customer service

Communication

Efficiency

Tools

Office software

Records systems

Job description

Salary: Minimum of $21.41, depending upon qualifications, plus benefits.

South Dakota State University’s Registrar’s Office is seeking a Program Assistant I to join our team and provide essential support for student registration and academic records maintenance. This position serves as a key resource for students and campus partners, with primary responsibilities focused on student withdrawals, registration petitions, and readmission from suspension. The position also supports NCAA Division I athletic compliance by evaluating student-athlete academic records and eligibility, maintaining required documentation, and collaborating with the Athletic Department. In addition, the role responds to a variety of Registrar’s Office inquiries and helps identify opportunities to improve processes.

SDState is the state’s largest, most comprehensive university with over $94 million annual research expenditures, more than 200 academic programs and an enrollment of approximately 12,000 students. The university is part of adynamic community for families, students, young professionals, and retirees, which offers an abundance of attractions and activities. The Registrar’s Office, also referred to as Records and Registration, is the guardian for official institutional academic records. The office provides a variety of services and information to students, advisors, faculty and academic units in support of students achieving academic goals.

This position is located inBrookings, South Dakota.

Must be authorized to work in the U.S. Sponsorship is not available for this position.

Job Responsibilities:

Responsible for coordinating key administrative functions within the Registrar’s Office, including student withdrawals, petition processes (late drops, adds, refunds, fourth attempts, and readmission following suspension), and athletic compliance. Provides comprehensive support for Registrar’s Office operations in alignment with SDSU’s educational mission and strategic priorities.

Benefits:

• SDState offers a wide range of excellent benefits including medical, dental, and flexible benefits, retirement plans, compensation packages, paid holidays, and vacation leave.
• We offer a generous retirement plan that includes 6% matching, 10 hours of annual leave each month, 9.34 hours of sick leave each month, and eleven paid holidays.
• Employees also have access to internal and state-sponsored training as well as reduced tuition for state-supported courses at all State of South Dakota academic institutions.
• Relocation benefits are available per university’s guidelines.

Knowledge, Skills & Abilities:

Knowledge of:

• Technology and common office software applications.
• Technology systems and tools used to support daily operations.

Skill & Ability to:

• Demonstrate adaptability, patience, efficiency, and empathy when working with others.
• Interpret, apply, and communicate policies and procedures effectively.
• Exercise sound judgement in determining when to resolve issues independently and when to escape concerns.
• Work collaboratively with colleagues while providing excellent customer service.
• Manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.

Any offer of employment is contingent on the university’s verification of credentials and other information required by law and/or university policies, including but not limited to, successful completion of a criminal background check. SDState is a tobacco free environment. It is the policy of the University to maintain a drug-free environment and to thereby establish, promote, and maintain a safe and healthy working and learning environment for employees and students. This position is subject to South Dakota State University’s Drug and Alcohol Testing Policy 4:14.

South Dakota State University promotes access to and opportunities for all to receive the benefit of and participate in education, research, and service and is especially interested in candidates that can contribute to this land-grant access mission.SDSUis an equal opportunity employer. All qualified applicants will receive consideration without regard to, andSDSUprohibits unlawful discrimination of all legally protected classes in the offering of all educational programs and employment. Arrangements for accommodations required by disabilities can be made by [e-mail]. Individuals with concerns regarding discrimination should contact: Equal Opportunity Officer/Title IX Coordinator, Human Resources, Morrill Hall 100,SDSU, Brookings, SD 57007. Phone: [phone].