Support Services Technician

South Dakota Board of Regents; Brookings (SD); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement plan with 6% matching

Tuition benefits

Paid holidays and vacation leave

Relocation benefits

Job summary

South Dakota State University (SDState) IT Support Desk seeks an individual to provide frontline technical support for Brookings campus users. Responsibilities include assisting faculty, staff and students, and supporting Mac and Windows workstations with a focus on hardware and software troubleshooting and installations.

The role emphasizes customer service, adherence to IT standards and the ability to work independently or as part of a team in a dynamic university environment.

Qualifications

• Experience supporting faculty, staff, and students.
• Proficient with installing and configuring operating systems and software.
• Familiarity with IT security standards and best practices.
• Strong problem solving and troubleshooting across hardware and software.

Responsibilities

• Provide technical support for faculty, staff, and students.
• Support desktops, laptops, Macs, and Windows machines.
• Deliver computer, client, and network support for installations, maintenance and troubleshooting of hardware and software.

Skills

Wide variety of software/hardware

IT security standards

Interpersonal/customer service

Hardware/software troubleshooting

OS installation

ITIL/ITSM knowledge

Job description

The South Dakota State University (SDState) IT Support Desk is growing, and we need a position to provide service to the Brookings Main Campus primarily. If you are looking for an opportunity to learn and grow your technology skills, then this might just be the opportunity you have been waiting for.

Must be authorized to work in the U.S. Sponsorship is not available for this position.

Job Responsibilities: This position will provide technical support for faculty, staff, and students. Service desktop and laptop mac and windows based computers. Provide a wide variety of computer, client, and network support to ensure effective installations, maintenance, and troubleshooting of computer hardware and software.

Benefits: SDState offers a wide range of excellent benefits including medical, dental, and flexible benefits, retirement plans, compensation packages, paid holidays, and vacation leave. We offer a generous retirement plan that includes 6% matching, 10 hours of annual leave each month, 9.34 hours of sick leave each month, and eleven paid holidays. Employees also have access to internal and state-sponsored training as well as reduced tuition for state-supported courses at all State of South Dakota academic institutions. Relocation benefits are available per university's guidelines.

Knowledge, Skills & Abilities: Knowledge of:

• A wide variety of computer software, hardware, telephony and peripherals.
• University IT Security standards and incorporate that knowledge in the support process.
• Interpersonal and customer service skills to assist and respond to questions from users with a range of technical understanding from very limited to advanced.
• In depth hardware and software troubleshooting.
• Installing operating systems and software.
• Industry standards such as ITIL (information technology infrastructure library), ITSM (information technology service management)

Skill & Ability to:

• Diagnose and resolve workstation, laptop and network problems.
• Operate a variety of software applications.
• Establish effective working relationships.
• Communicate effectively, both verbally and in writing, with students, staff, faculty and visitors
• Work both independently and as part of a team.
• Identify areas for professional growth and learn new skills

Required License: Valid driver's license or ability to obtain one within 30 days of hire.

Any offer of employment is contingent on the university's verification of credentials and other information required by law and/or university policies, including but not limited to, successful completion of a criminal background check. SDState is a tobacco free environment. It is the policy of the University to maintain a drug-free environment and to thereby establish, promote, and maintain a safe and healthy working and learning environment for employees and students. This position is subject to South Dakota State University’s Drug and Alcohol Testing Policy 4:14.

Duration of the Term 12 months

Appointment Percent 100

Work Hours 8 am to 5pm Monday-Friday

Appointment Type Regular

Scope of Search External (includes Internal)

Advertised Salary minimum of $22.51 per hour, depending upon qualifications, plus benefits

This position requires

This position requires Valid Drivers License

If other, please indicate

Department Description and Cultural Expectations

SDState is the state’s largest, most comprehensive university with over $94 million annual research expenditures, more than 200 academic programs and an enrollment of approximately 12,000 students. The university is part of a dynamic community for families, students, young professionals, and retirees, which offers an abundance of attractions and activities.

Equal Employment Opportunity Statement

South Dakota State University promotes access to and opportunities for all to receive the benefit of and participate in education, research, and service and is especially interested in candidates that can contribute to this land-grant access mission. SDSU is an equal opportunity employer. All qualified applicants will receive consideration without regard to, and SDSU prohibits unlawful discrimination of all legally protected classes in the offering of all educational programs and employment. Arrangements for accommodations required by disabilities can be made by emailing [e-mail] . Individuals with concerns regarding discrimination should contact: Equal Opportunity Officer/Title IX Coordinator, Human Resources, Morrill Hall 100, SDSU , Brookings, SD 57007. Phone: [phone].

Contact Information

For additional information regarding this position or questions about the online application process, please contact Human Resources at 605-688-4128.

Working Conditions

Cognitive Requirements

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Protective Clothing/Equipment

Please check the appropriate response for this position's use of the following protective clothing or equipment.

If other protection is used please identify

Physical Requirements

Please designate the physical requirements of this position

Please designate the physical requirements of this position Carrying, Crouching, Driving, Kneeling, Lifting Above Waist, Lifting moderate, Lifting heavy, Sitting for sustained periods of time, Standing for sustained periods of time, Use Both Hands, Use of Either Hand, Independently, Walking, Wrist Movement (twisting or rotating)

Describe any of the conditions selected

Driving – position may need to travel to other sites to assist

Sensory Requirements

Please check the appropriate response that describe the sensory requirements for this position.

Please check the appropriate response that describe the sensory requirements for this position. Color Vision, Depth Perception, Hearing, Near Vision, Speaking, Vision (With and without corrective lenses)

Working Conditions & Exposures

Working Conditions or Exposures (or potential exposures) that this position may encounter during the course of the work day.

Working Conditions or Exposures (or potential exposures) that this position may encounter during the course of the work day. Electrical Current, Exposure to Dust, Exposure to Noise, Changes of Temperature

Please describe, in more detail, any of the conditions checked above

Check the appropriate box(es) that best describes the environment in which the primary function of the position is performed.

Check the appropriate box(es) that best describes the environment in which the primary function of the position is performed. Office Environment, Animal Facility, Animal Research Farm, Classroom Environment, Lab Environment, Mechanical Facility

If you have indicated Other Environment, if work tasks involve one or more of the above, or if further explanation is necessary, please use the space provided.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Where did you hear about this position?
  • LinkedIn
  • SDBOR Employment Site
  • South Dakota Department of Labor
  • Employee Referral
  • Department Announcement / Inside State
  • Handshake
  • Job Board (Indeed, Monster, ZipRecruiter) - Please specify
  • Industry Conference
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  • HigherEdJobs.com
  • Chronicle of Higher Education
  • Social Media (Facebook, Instagram, LinkedIn) - Please specify
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  • APLU
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  • Alumni
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Documents Needed to Apply

Required Documents

• Cover Letter
• Resume
• Reference List

Optional Documents

The South Dakota Board of Regents is an Equal Opportunity Employer. The Board of Regents will take Aff… . The Board of Regents fully supports incorporation of non-discrimination and … . Arrangements for accommodations required by disabilities can be made by contacting the appropriate Human Resources office. Please see the Contact Us section of this webpage for more information.

Notice to all applicants: If you are selected as a finalist, job references and a background check may be conducted.

South Dakota Board of Regents

306 E. Capital Ave, Suite 200

Pierre, SD 57501

605-773-3455