Support Services Coordinator

Rutgers University; Newark (NJ); On-site; USD 59,893 - 87,925; Full time

Benefits offered by this job

Medical, prescription drug, and dental coverage

Paid vacation and holidays

Competitive retirement benefits

Employee and dependent educational benefits

Life insurance coverage

Employee discount programs

Job summary

Rutgers University in Newark is seeking a Support Services Coordinator to provide essential administrative and operational support within the Division of Enrollment Management. This role involves ensuring the accuracy and efficiency of registration processes and contributing to service delivery improvements.

The ideal candidate will have a Bachelor's degree and at least 2 years of experience in a Registrar's Office or higher education setting. Proficiency in Microsoft Office and effective communication skills are essential.

Qualifications

• Requires a minimum of 2 years' experience working at a Registrar's Office or in a higher education setting.
• Experience with student records and systems highly preferred.

Responsibilities

• Assists with all administrative/registration/record processing.
• Ensures accurate data entry and auditing.
• Provides critical support in evaluating project statuses.
• Collects team feedback and prepares recommendations.

Skills

Excellent customer service

Effective communication skills

Strong attention to detail

Proficient computer skills

Ability to work independently

Collaboration skills

Education

Bachelor's degree in a related field

Equivalent combination of education and/or experience

Tools

Microsoft Office software applications

Virtual Communication software (Teams, Zoom, etc.)

Job description

Job Category Staff & Executive - Administrative & Support

Overview

The Division of Enrollment Management at Rutgers University-Newark (RUN) is committed to attracting, enrolling, and supporting students throughout their academic journey. The division includes One Stop Student Services (integrating Financial Aid and the Registrar), the Offices of Undergraduate and Graduate Admissions, and the Center for Pre-College Programs.

Posting Summary

The Support Services Coordinator will play a critical role in supporting daily operations within the Office of the Registrar and across the Division of Enrollment Management. This position provides essential administrative and operational support to ensure the accuracy, efficiency, and compliance of registration, records, and related processes. The role also contributes to project coordination, policy implementation, and continuous process improvement to enhance service delivery for students and campus partners.

Responsibilities

• Assists with all administrative/registration/record processing and communications via various mediums
• Meets regularly with the Registrar's leadership team to assist in the strategic planning for projects, policy, and procedures
• Ensures accurate data entry and auditing as outlined in the office's daily operations calendar, adhering to state cut‑off, term grade audits, demographic record clean‑up, record retention and document purge scheduling
• Provides critical support in evaluating project statuses, defining proposed outcomes, and collecting staff feedback to present innovative and efficient workflow processes that align with University and Department's policies and procedures with team members
• Proactively collects team and constituent feedback and prepares appropriate recommendations to contribute to enhancing operations calendar critical to registration, record auditing and retention, orientation, events, certification, and production dates and deadlines to ensure year‑round efficiency in a fast‑paced, multi‑task environment with competing demands

Minimum Qualifications

• Requires a Bachelor's degree in a related field, or an equivalent combination of education and/or experience
• Requires a minimum of 2 years' experience working at a Registrar's Office or in a higher education setting

Required Knowledge, Skills, and Abilities

• Bachelor's degree required
• Excellent customer service, effective communication skills, and strong attention to detail
• Must have proficient computer skills
• Ability to work both independently and as a constructive, collaborative member of the OISS team

Preferred Qualifications

• Experience with student records and systems highly preferred
• Desktop and mobile computing devices
• Microsoft Office software applications (Excel, Access, PowerPoint, Word)
• Email and Calendaring software
• Virtual Communication software (Teams, Zoom, WebEx, Call Center, etc.)

Physical Demands

• Must be able to lift 25 lbs.

Benefits

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax‑deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Compensation

Minimum Salary: 59893.480; Mid Range Salary: 73909.480; Maximum Salary: 87925.480

Salary is determined by qualifications, experience, and availability of department or grant funds. Rutgers provides a comprehensive benefits package to eligible employees.

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information see the Non-Discrimination Statement at http://uhr.rutgers.edu/non-discrimination-statement.