Support Services Analyst

South Dakota Board of Regents; Brookings (SD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Retirement plan with 6% match

Paid holidays

Paid vacation leave

Tuition assistance

Relocation benefits available

Job summary

The South Dakota Board of Regents IT Support Desk is growing to serve Brookings Main Campus, providing advanced computer support to keep labs, classrooms, and facilities functioning smoothly. The role emphasizes learning and growing technical skills while serving a diverse user base. Authorized work in the U.S.

is required; sponsorship is not available. Typical hours are 8 to 5, Monday–Friday, with travel to remote locations as needed.

Qualifications

• Knowledge of ITIL/ITSM practices and procedures.
• Strong interpersonal and customer service skills.
• Ability to diagnose hardware and software issues.

Responsibilities

• Provide advanced computer support and support projects to ensure client computers are functional and efficient.
• Support computer labs, classrooms, and facilities; primarily Brookings with remote/in-person support as needed.
• Work with users across a range of technical understanding from basic to advanced.

Skills

IT support

Customer service

Interpersonal communication

Hardware & software troubleshooting

IT security awareness

Operating systems installation

Job description

The South Dakota State University (SDState) IT Support Desk is growing, and we need a position to provide service to the Brookings Main Campus primarily. If you are looking for an opportunity to learn and grow your technology skills, then this might just be the opportunity you have been waiting for.

Must be authorized to work in the U.S. Sponsorship is not available for this position.

Job Responsibilities: Provide advanced computer support activities and support projects to ensure clients computers are functional and performing efficiently. This includes, but is not limited to, computer labs, equipment, classrooms, simulation rooms etc. This position primarily supports Brookings locations with remote and in person support to other locations as needed.

Benefits: SDState offers a wide range of excellent benefits including medical, dental, and flexible benefits, retirement plans, compensation packages, paid holidays, and vacation leave. We offer a generous retirement plan that includes 6% matching, 10 hours of annual leave each month, 9.34 hours of sick leave each month, and eleven paid holidays. Employees also have access to internal and state-sponsored training as well as reduced tuition for state-supported courses at all State of South Dakota academic institutions. Relocation benefits are available per university’s guidelines.

Knowledge, Skills & Abilities:

• A wide variety of computer software, hardware, telephony and peripherals.
• University IT Security standards and incorporate that knowledge in the support process.
• Interpersonal and customer service skills to assist and respond to questions from users with a range of technical understanding from very limited to advanced.
• In depth hardware and software troubleshooting.
• Installing operating systems and software.
• Industry standards such as ITIL (information technology infrastructure library), ITSM (information technology service management)

Skill & Ability to: Diagnose and resolve workstation, laptop and network problems.

• Operate a variety of software applications.
• Establish effective working relationships.
• Communicate effectively, both verbally and in writing, with students, staff, faculty and visitors
• Work both independently and as part of a team.
• Identify areas for professional growth and learn new skills

Required License: Valid driver’s license or ability to obtain one within 30 days of hire.

This position requires: Valid Drivers License, Travel

Any offer of employment is contingent on the university’s verification of credentials and other information required by law and/or university policies, including but not limited to, successful completion of a criminal background check. SDState is a tobacco free environment. It is the policy of the University to maintain a drug-free environment and to thereby establish, promote, and maintain a safe and healthy working and learning environment for employees and students. This position is subject to South Dakota State University’s Drug and Alcohol Testing Policy 4:14.

Posting Date

Posting Date 08/13/2026

Closing Date

Closing Date 08/20/2026

Open Until Filled No

First Consideration Date

Advertised Salary

Duration of the Term

Duration of the Term 12 months

Appointment Percent

Appointment Percent 100

Work Hours

8 to 5pm Monday-Friday

Typical Hours Worked Per Week

Appointment Type

Appointment Type Regular

Scope of Search

Scope of Search External (includes Internal)

If internal, define scope of search

Department Description and Cultural Expectations: SDState is the state’s largest, most comprehensive university with over $94 million annual research expenditures, more than 200 academic programs and an enrollment of approximately 12,000 students. The university is part of a dynamic community for families, students, young professionals, and retirees, which offers an abundance of attractions and activities.

Equal Employment Opportunity Statement: South Dakota State University promotes access to and opportunities for all to receive the benefit of and participate in education, research, and service and is especially interested in candidates that can contribute to this land-grant access mission. SDSU is an equal opportunity employer. All qualified applicants will receive consideration without regard to, and SDSU prohibits unlawful discrimination of all legally protected classes in the offering of all educational programs and employment. Arrangements for accommodations required by disabilities can be made by emailing [e-mail]. Individuals with concerns regarding discrimination should contact: Equal Opportunity Officer/Title IX Coordinator, Human Resources, Morrill Hall 100, SDSU , Brookings, SD 57007. Phone: [phone].

Contact Information

For additional information regarding this position or questions about the online application process, please contact Human Resources at 605-688-4128.

Working Conditions

Cognitive Requirements

Please check the appropriate response that describe the cognitive requirements for this position.

Protective Clothing/Equipment

Please check the appropriate response for this position's use of the following protective clothing or equipment.

If other protection is used please identify

Physical Requirements

Please designate the physical requirements of this position

Please designate the physical requirements of this position Carrying, Crouching, Driving, Kneeling, Lifting Above Waist, Lifting moderate

Describe any of the conditions selected

Driving – position may need to travel to remote work locations to assist faculty and staff.

Sensory Requirements

Please check the appropriate response that describe the sensory requirements for this position.

Working Conditions & Exposures

Working Conditions or Exposures (or potential exposures) that this position may encounter during the course of the work day.

Please describe, in more detail, any of the conditions checked above

Check the appropriate box(es) that best describes the environment in which the primary function of the position is performed.

Check the appropriate box(es) that best describes the environment in which the primary function of the position is performed. Classroom Environment, Lab Environment, Office Environment, Animal Facility, Animal Research Farm, Athletic/Wellness Facilities, Clinical Environment, Greenhouse Environment, Mechanical Facility

If you have indicated Other Environment, if work tasks involve one or more of the above, or if further explanation is necessary, please use the space provided.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Where did you hear about this position?
  • LinkedIn
  • SDBOR Employment Site
  • South Dakota Department of Labor
  • Employee Referral
  • Department Announcement / Inside State
  • Handshake
  • Job Board (Indeed, Monster, ZipRecruiter) - Please specify
  • Industry Conference
  • Search Engine - Please specify
  • Employment Agency - Please specify
  • Newspaper - Please specify
  • HigherEdJobs.com
  • Chronicle of Higher Education
  • Social Media (Facebook, Instagram, LinkedIn) - Please specify
  • Radio - Please specify
  • APLU
  • List Servs - Please specify
  • Alumni
  • Other - Please specify

Notice to all applicants: If you are selected as a finalist, job references and a background check may be conducted.

South Dakota Board of Regents is an Equal Opportunity Employer. The Board of Regents will take affirmative action to ensure that all employment practices are free of discrimination. In addition, the Board of Regents fully supports incorporation of non-discrimination and affirmative action rules and regulations into all of its employment practices. Arrangements for accommodations required by disabilities can be made by contacting the appropriate Human Resources office. Please see the Contact Us section of this webpage for more information.

South Dakota Board of Regents
306 E. Capital Ave, Suite 200
Pierre, SD 57501
605-773-3455