Support Services Administrator

Blood Bank of Hawaii; Kapolei (HI); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

100% Health insurance

Matching 401(k) plan

Fully paid training

Paid time off

Career development

Job summary

Blood Bank of Hawaii is seeking a Support Services Administrator in Kapolei to coordinate day-to-day administrative tasks and support a matrix organization. Responsibilities include office management, scheduling, vendor relations and documentation control.

The role requires a high school diploma, 3+ years in admin support, and strong communication, confidentiality and MS Office skills. Hybrid/onsite coordination and professional development are valued within this full-time position.

Qualifications

• High school diploma required.
• Associate degree or business school graduate preferred.
• Minimum three years’ experience in office management or admin support.

Responsibilities

• Office management and stakeholder relationships.
• Logistics, scheduling, data analytics and reporting.
• Prepare internal and external communications and presentations.
• Calendar management, travel, events and meeting notes.
• Records management and document control.

Skills

Office management

Administrative support

Communication skills

Time management

Confidentiality

Microsoft Office

Education

High School Diploma

Associate degree (preferred)

Tools

Word

Excel

Outlook

PowerPoint

Visio

Job description

Make a Life-Saving Impact Every Day

Under the direction of Manager of Support Services of Blood Bank of Hawaii, the Support Services Administrator is responsible for day-to-day administrative coordination and support of a matrix organization to enhance operation and management effectiveness.

Job Description

Kapolei Headquaters

Make a Life-Saving Impact Every Day

Under the direction of Manager of Support Services of Blood Bank of Hawaii, the Support Services Administrator is responsible for day-to-day administrative coordination and support of a matrix organization to enhance operation and management effectiveness.

Benefits

• 100% Health, Dental, and Vision Insurance
• Matching 401(k) Plan
• Fully paid Training
• Paid Time Off
• Career Development and Training
• Opportunities for Promotion
• SAVING LIVES EACH DAY!

Key Responsibilities

• Office Management: vendor and business partner and internal/external stakeholder relationships, managing office equipment and supplies, telecommunications, inter office correspondence, training and utilization of tools (basic software, client portals etc.).
• Operations administrative support and coordination: logistics, scheduling, data analytics, reports, internal and external communications, regulated functions.
• Business communications; all forms of correspondence and presentations (verbal, written, internal/ external facing memos etc.).
• Management and leadership administrative support: calendar management, travel, coordination of events, coordination of meetings (including in person, hybrid and remote), meting record keeping (including scribing, documentation etc).
• Records management: efficient and effective records retention, retrieval and transfer processes.
• Process development and process improvement: participates in initiatives, projects and teams to develop new processes and procedures.
• Document management: coordinates and assists with the development of standardized, regulated and unregulated control documents (SOPs, Job aids, training materials etc.).
• Business analytics and presentations: assists with business related reports, statistics and basic analytics including compiling and organizing for internal and external written and oral presentations.
• Takes ownership in professional development and continuing education by participating in independent study, training, and professional networking opportunities.
• Performs other duties and responsibilities as assigned.

Qualifications

Education

• High School Diploma
• Associate’s degree or Business School Graduate (preferred)

Experience

• Minimum three (3) years’ experience in one or all of the following, preferred: office management, administrative support.

Skills & Competencies

• Takes personal ownership and accountability for personal and team outcomes; self-motivated, reliable, organized and prepared. Adopts a growth mindset incorporating constructive feedback and experiential learnings for course correction and improvement.
• Strong oral, reading and written communication skills to interact effectively with a variety of internal and external colleagues.
• Excellent interpersonal interactions, effectively demonstrating empathy, emotional intelligence and a customer service mindset.
• Ability to manage multiple tasks and projects with attention to detail and follow through to meet deadlines with accuracy and consistency.
• High degree of professionalism: respect, integrity, teamwork, attendance and composure even under challenging, fluid situations.
• Good organizational and time management skills with the ability to prioritize tasks.
• Ability to work independently with minimal oversight.
• Ability to work as part of a team to productively collaborate and meet goals/objectives.
• Maintains strict confidentiality regarding all organizational matters, both internal and external.
• Proficiency with basic business software such as Microsoft Suite (such as Word, Excel, Outlook, PowerPoint, Visio) and office equipment.

Additional Requirements

• Professional, business-like appearance
• Good attendance
• Flexible with schedule and ability to work long hours – able to adjust work schedule and days off to meet operational needs.

Job Type

• Full-time

Compensation

• Pay Rate: $55K

Location

• Kapolei Headquarters
• Required