Collections Operations Manager

Blood Bank of Hawaii; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

A health organization in the United States is seeking a Collections Operations Manager to lead efficient blood collection operations. The role requires strong leadership and management skills to promote organization goals, ensure compliance, and enhance donor experience. Candidates should have supervisory experience in healthcare, preferably related to blood banking. An emphasis on problem-solving, communication, and organizational skills is essential, alongside a High School Diploma and a preferred bachelor's degree in a related field.

Qualifications

• 3–5 years of supervisory experience or 1–2 years with a bachelor’s degree.
• Experience in a healthcare-related field preferred.
• Management experience in healthcare operations preferred.

Responsibilities

• Promote and uphold the organization's mission and values.
• Oversee donor blood collection services for efficiency.
• Manage, coach, and support Collections Supervisors and staff.

Skills

Leadership

Team management

Problem-solving

Decision-making

Communication skills

Organizational skills

Time management

Education

High School Diploma or GED

Bachelor’s degree in biological sciences or related field

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

At Blood Bank of Hawaii, what you do matters. As a Collections Operations Manager, you’ll play a critical leadership role in ensuring safe, efficient blood collection operations that directly support patients across the islands. If you’re passionate about leading teams, improving processes, and making a difference in your community this is the role for you.

Key Responsibilities

• Promote and uphold Blood Bank of Hawaii’s mission, values, and organizational goals
• Represent leadership to ensure productivity and quality standards are consistently met
• Identify future operational needs and implement process improvements as appropriate
• Oversee and monitor donor blood collection services to ensure efficiency and quality
• Ensure compliance with all Standard Operating Procedures (SOPs)
• Collaborate with donors, businesses, and the community to maximize donations and enhance customer experience
• Monitor and manage operational expenses
• Support development and implementation of procedures and process improvements
• Partner with recruitment team to achieve donor collection goals
• Assist in setting departmental and apheresis collection goals
• Participate in production planning and oversee product quality control
• Hire, train, and evaluate staff; conduct performance reviews
• Track and report Key Performance Indicators (KPIs) monthly
• Ensure staff have proper training, tools, and resources
• Manage, coach, schedule, and support Collections Supervisors and staff
• Investigate operational issues, identify root causes, and implement corrective actions
• Support employee development, succession planning, and ongoing training opportunities
• Perform other duties as assigned

Qualifications

Education

• High School Diploma or GED required
• Bachelor’s degree in biological sciences or related field (preferred)

Experience

• 3–5 years of supervisory experience or 1–2 years of supervisory experience with a bachelor’s degree
• Experience in a healthcare-related field (preferred)
• Management experience in healthcare operations (preferred)
• Blood banking experience (preferred)

• Strong leadership and team management abilities
• Self-motivated, goal-oriented, and proactive
• Excellent problem-solving and decision-making skills
• Strong communication skills (verbal and written)
• Ability to collaborate effectively with diverse individuals
• High level of professionalism and customer service
• Strong organizational and time management skills
• Ability to follow and provide detailed instructions
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)