Collections Supervisor

Blood Bank of Hawaii; United States; On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Professional growth opportunities

Comprehensive benefits package

Job summary

Blood Bank of Hawaii is seeking a Collections Supervisor to oversee mobile blood drive operations, ensuring safety and compliance while leading a team. This full-time position requires a commitment to quality and service, with responsibilities including staff training, schedule management, and operational efficiency.

The ideal candidate will have supervisory experience in health-related fields and strong skills in leadership, organization, and communication. Join us in our mission to save lives every day.

Qualifications

• High School Diploma/GED is required.
• Preferred Bachelor’s in Science or related field.
• Three years in a health-related field is required.

Responsibilities

• Promotes company values and organizational goals.
• Ensures safety of collection sites.
• Coordinates staff scheduling for efficient operations.

Skills

Initiative and creativity

Goal-oriented self-starter

Analytical and problem-solving

Good communication skills

Organizational skills

Leadership skills

Computer literacy

Education

High School Diploma/GED

Bachelor’s in Biological Sciences or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

For over 75 years, Blood Bank of Hawaii has been a lifeline for our islands. Since 1941, we’ve been proud to provide lifesaving blood products to 18 hospitals across the state—supporting patients undergoing surgeries, trauma care, cancer treatment, and more. Join our dedicated team and be a part of something truly meaningful: saving lives every day.

Why the Blood Bank of Hawaii?

At Blood Bank of Hawaii, we are united by a powerful mission: to save lives every day. As a nonprofit organization, we offer professional growth opportunities, a competitive salary, and a comprehensive benefits package in a collaborative team environment.

We are an equal opportunity employer, celebrating diversity and inclusivity.

Primary Purpose:

Under the direction of the Manager of Mobile Operations, the Collections Supervisor provides leadership and oversight of mobile blood drive operations. This role ensures efficient, safe, and compliant collection activities while supervising staff and collaborating with recruitment and leadership teams to meet organizational goals.

Schedule:

• 8-hour shift
• Day shift
• Evening shift
• Every weekend
• Weekends as needed
• Monday-Sunday
• Hours may vary, including evenings, weekends, and holidays. Flexibility is a must.

Job Duties and Responsibilities:

• Promotes company values and organizational goals
• Represents leadership and ensures productivity and quality standards
• Monitors staff compliance with policies and regulations
• Coordinates schedules and setup for efficient operations
• Ensures safety of collection sites
• Enforces adherence to SOPs
• Communicates needs and ensures policy compliance
• Assists with KPI tracking and reporting
• Helps coordinate staff scheduling
• Hires, trains, supervises, and evaluates staff
• Ensures professionalism and addresses staff concerns
• Provides recommendations to leadership
• Oversees quality control procedures
• Assigns staff tasks, breaks, and workflow
• Manages appointments, staffing, and operational efficiency
• Collaborates with teams to meet collection goals
• Maintains and supports staff technical skills
• Supports marketing and recruitment efforts
• Prepare staff performance evaluations
• Promotes teamwork and supports colleagues
• Encourages positive team culture and engagement
• Performs additional duties as assigned

Education:

• High School Diploma/GED
• Preferred Bachelor’s in Science in biological sciences or related field

Experience:

• Three (3) years’ experience in health-related field.
• One (1) year of supervisory experience
• Preferred management experience of a health-related clinic/branch
• Preferred Blood Banking Experience

Skills:

• Ability to take initiative, be creative and successfully motivate people.
• Goal-oriented self-starter with ability to work independently and as part of a team to productively collaborate, meet goals/objectives and ensure smooth and efficient operations.
• Good analytical, assessment, judgment and problem-solving skills.
• Good listening skills with the ability to receive and comprehend detailed oral or written information.
• Able to relate effectively with diverse individuals including internal and external customers.
• Ability to maintain professionalism with other staff, donors and public at all times and provide excellent customer service.
• Highly developed communications skills, both oral and written.
• Able to give/receive detailed instructions/information verbally or in writing.
• Good organizational and time management skills.
• Strong leadership skills with ability to effectively lead teams.
• Computer literate (Word, Excel, Power Point, internet).

Other Requirements

• Professional, business-like appearance
• Good attendance
• Flexibility in schedule to meet deadlines

Job Type: Full-Time

Pay Range: $50,000-$55,000

Expected hours: 40 per Week

Location: Required