Support Operations Lead – IT Help Desk & Laptop Support

Capital One Group; Plano (TX); On-site; USD 62,900 - 71,800; Full time

Job summary

Capital One is seeking a Principal Coordinator, Support Operations to join the Plano team. The role focuses on customer-focused technical support, with emphasis on Windows 10, Macs, and mobile devices, and involves intake calls and cross-training across peers.

You will contribute to site-level readiness and process improvements while collaborating with the site lead and peers to ensure smooth support operations.

Qualifications

• Strong customer service orientation and communication skills.
• Ability to work across teams and adapt to changing priorities.
• Detail-oriented with good problem-solving abilities.

Responsibilities

• Assist the Service Desk by actively taking intake calls.
• Provide top-notch customer focused support to Capital One team members.
• Engage in cross-training efforts amongst peers and contribute to operational readiness.

Job description

Capital One is seeking a Principal Coordinator, Support Operations to join the Plano team. The role focuses on customer-focused technical support, with emphasis on Windows 10, Macs, and mobile devices, and involves intake calls and cross-training across peers.

You will contribute to site-level readiness and process improvements while collaborating with the site lead and peers to ensure smooth support operations.