Senior Tech Operations Coordinator – Remote Support

Capital One; Plano (TX); On-site; USD 63,000 - 72,000; Full time

Job summary

Capital One is seeking a Principal Coordinator, Tech Operations to provide remote help desk support for a large, geographically dispersed organization. Responsibilities include troubleshooting laptop, mobile devices, passwords, and more, with emphasis on first-call resolution and strong communication.

The role expects 1+ year of remote help desk experience; preferred candidates have an Associate's Degree in CS/IS/Engineering and IT certificates.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 1 year of remote help desk support experience.

Responsibilities

• Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution
• Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests
• Interact with end users via soft phone or chat modules to resolve software and hardware issues
• Utilize Service Now as the ticketing tool to track and elevate tickets for end users
• Assist with onboarding of new Agents by training and shadowing
• Perform other tasks as needed and instructed by your manager

Skills

Remote help desk

Mac support

Windows OS support

Customer service

Communication

Education

Associate's Degree in Computer Science, Information Systems, or Engineering

High School Diploma or equivalent

Tools

ServiceNow

Job description

Capital One is seeking a Principal Coordinator, Tech Operations to provide remote help desk support for a large, geographically dispersed organization. Responsibilities include troubleshooting laptop, mobile devices, passwords, and more, with emphasis on first-call resolution and strong communication.

The role expects 1+ year of remote help desk experience; preferred candidates have an Associate's Degree in CS/IS/Engineering and IT certificates.