Support Lead: Store Ops & Guest Experience

Five Below; United States; On-site; USD 22,000 - 33,000; Part time

Job summary

Five Below in the United States is hiring for a Store Manager on Duty role. You will oversee daily operations, lead the store team, ensure excellent customer service, and maintain our standards for speed and accuracy at checkout.

This hourly position requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced environment. We offer growth opportunities and a dynamic culture at Five Below.

Qualifications

• High school diploma or equivalent required.
• College experience preferred.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
• This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Skills

Management experience

Communication skills

Multi-tasking

Creative thinking

Composure under pressure

Education

High school diploma

College experience preferred

Job description

Five Below in the United States is hiring for a Store Manager on Duty role. You will oversee daily operations, lead the store team, ensure excellent customer service, and maintain our standards for speed and accuracy at checkout.

This hourly position requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced environment. We offer growth opportunities and a dynamic culture at Five Below.